Front Desk Representative

Job Description

Job Description

If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their hard work. 

We are currently hiring multiple energetic Part-Time Sales and Member Services Representatives who have a passion for kids and the water. Must be able to work 2 shifts per week (min 8-10 hours) and be available 1 weekend day minimum. Prior swim experience is not necessary, but a willingness to learn and have FUN is a must! 

A Few Things About Us: 

• We work hard, but love to have fun with our students and each other!
• Training is paid and Lifeguard/CPR courses are provided in-facility once per month exclusively to Goldfish employees!
• Shifts are set each week and consistent until YOU request a new schedule! Part-time schedule 
• Financial bonuses and advancement opportunities including supervisory and management positions!
• Wonderful warm and tropical atmosphere centered around kids and family comfort!
• Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership roles starting at $15.50
• Flexible part-time hours and scheduling
• Competitive pay
• Growth opportunities
• Valuable work experience
• Increased social opportunities
• Future references/referrals
• On-the-job training and certification opportunities

Position Requirements:

• High energy – you believe work should be fun!
• Service mindset - you take pride in making sure our members are taken care of!
• Able to take initiative and have great organizational skills!
• Excellent communication and able to develop relationships with our members!
• Passionate about working with children of all ages and ability levels!
• Must have or obtain AED/CPR/First Aid certifications as a condition of employment within 90 days (Courses are provided by facility staff once per month, limited exclusively to Goldfish Swim School staff members!)

Job Title: Sales & Member Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Summary: 

• Promotes quality customer service face to face and over the phone to current and future guests. 
• Process sales and enrollment transactions. 
• Acts as the first point of contact for current and future Goldfish guests, and responsible for presenting a positive image for the company. 

Customer Service Duties and Responsibilities:

1. Supports operational duties such as reaching out to interested families, sharing information about our lessons to walk-in customers, and processing student registrations using effective sales/customer service techniques.
2. Resolves customer concerns/complaints using a professional approach.
3. Assists members with purchases of merchandise and vending.
4. Greets parents and students as they report to the front desk.
5. Checks in students on the attendance tracking system.
6. Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
7. Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising. 
8. Checks voicemail and email correspondence and responds in a timely manner.
9. Makes collection calls to resolve open account problems.
10. Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff. 
11. Fulfills other duties and responsibilities as assigned by the Employer, including training as working as a team Swim Instructor if desired. *Ask about becoming a Swim Instructor in your interview!
    
    

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses: Lifeguard, CPR, First Aid and AED certification required within 90 days of hire (internal training provided).

Work Environment: While performing this job, the employee is exposed to occasional heat and humidity if needed on the pool deck. Lobby desk is temperature controlled. We encourage our staff members to stand, smile, and greet our guests when approached, but chairs are allowed during quiet work times. Noise level is usually moderate. 

Candidate Profile:

• Outgoing and energetic personality
• Friendly, positive attitude
• Strong work ethic
• Dependable, punctual, detail-oriented, and well organized
• ‪Ability to multi-task
• Focused on SAFETY
• ‪Flexible and able to adapt to company growth and evolving responsibilities
• Must be comfortable working with and around young children
• If you are a team player, energetic, are excited to work with children and make a difference in their lives, then this is the job for you!