Front Desk Receptionist

Express Employment Professionals Defunct

Job Full Description

Job Summary:
The Premium Audit Coordinator serves as a key point of contact for premium audit inquiries, providing administrative and customer support through phone, email, and written correspondence. This role requires a high level of professionalism, strong communication skills, and the ability to remain calm and composed when handling sensitive or challenging conversations.

Key Responsibilities:

Direct and manage incoming phone calls related to premium audits
Respond to customer, agent, and auditor inquiries via email in a timely and professional manner
Prepare and send audit-related letters and documentation via mail
Serve as a liaison between auditors, insureds, agents, and internal departments
Handle difficult or escalated calls professionally without becoming emotionally reactive
Track, update, and maintain accurate audit records and correspondence in internal systems
Follow up on outstanding audit documentation and responses
Ensure compliance with company procedures and service standards

Qualifications:

High school diploma or equivalent required
Previous experience in customer service, administrative support, or insurance operations preferred
Strong verbal and written communication skills
Ability to remain composed, professional, and solution-focused during tough conversations
Excellent organizational skills and attention to detail
Proficiency with email, phone systems, and basic office software

Des Moines (West), IA
2496
1801 Grand Ave
West Des Moines, IA 50265

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Vacancy posted 3 days ago

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