Front Desk Receptionist
Express Employment Professionals Defunct
Job Full Description Job Summary:
The Premium Audit Coordinator serves as a key point of contact for premium audit inquiries, providing administrative and customer support through phone, email, and written correspondence. This role requires a high level of professionalism, strong communication skills, and the ability to remain calm and composed when handling sensitive or challenging conversations.
Key Responsibilities:
2496
1801 Grand Ave
West Des Moines, IA 50265
The Premium Audit Coordinator serves as a key point of contact for premium audit inquiries, providing administrative and customer support through phone, email, and written correspondence. This role requires a high level of professionalism, strong communication skills, and the ability to remain calm and composed when handling sensitive or challenging conversations.
Key Responsibilities:
- Direct and manage incoming phone calls related to premium audits
- Respond to customer, agent, and auditor inquiries via email in a timely and professional manner
- Prepare and send audit-related letters and documentation via mail
- Serve as a liaison between auditors, insureds, agents, and internal departments
- Handle difficult or escalated calls professionally without becoming emotionally reactive
- Track, update, and maintain accurate audit records and correspondence in internal systems
- Follow up on outstanding audit documentation and responses
- Ensure compliance with company procedures and service standards
- High school diploma or equivalent required
- Previous experience in customer service, administrative support, or insurance operations preferred
- Strong verbal and written communication skills
- Ability to remain composed, professional, and solution-focused during tough conversations
- Excellent organizational skills and attention to detail
- Proficiency with email, phone systems, and basic office software
2496
1801 Grand Ave
West Des Moines, IA 50265
Vacancy posted 5 days ago
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