Customer Service Representative

Job Description

Job Description

Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and client services, ensuring a positive experience for our customers. This role requires strong communication skills, phone etiquette, and the ability to analyze customer needs effectively. Multilingual candidates are highly encouraged to apply.

Duties

• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Engage with customers through various channels, including phone calls and emails.
• Conduct outbound calling to follow up on customer concerns and feedback.
• Maintain accurate records of customer interactions in our computerized system.
• Analyze customer needs and offer appropriate solutions or escalate issues as necessary.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Stay updated on service lines and company policies to provide informed assistance.
• Scheduling customer inbound and outbound deliveries
• Working in the WMS system
• Supporting with customer inventory

Skills

• Previous experience in customer support or client services is required.
• Previous experience in Third Party Logistics as a Customer Service Representative
• Strong verbal communication skills in English; additional languages are a plus.
• Proficient in phone etiquette and handling challenging conversations with professionalism.
• Familiarity with computerized systems for managing customer information is desirable.
• Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about helping others and possess the skills outlined above, we encourage you to apply for this exciting opportunity to make a difference in our customers' experiences.

Pay Scale: $22.00- $27.00 per hour depending on experience

Benefits:

• 80% covered Medical, Dental & Vision Insurance (80% covered for employee premiums)
• 40 hours of Paid Vacation
• 1 hour of paid sick leave for every 40 hours worked
• 6 Paid Holidays

Work Hours: 8:30 AM - 5:00 PM Monday - Friday and overtime as needed

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment