Assistant Store Mangaer, MaxMara Saks 5 Ave (New York City Metropolitan Area)

Assistant Store Manager - SAKS

The Assistant Store Manager partners closely with the Store Manager to drive business development aligned with Max Mara’s brand strategy. This role is key in achieving sales goals, building a motivated team, and ensuring exceptional customer experiences while supporting overall store operations within the leased Saks environment.

Core Responsibilities:

Customer Service

• Support associates with client service challenges and reinforce clienteling best practices
• Help build and maintain a loyal local clientele and continuously grow new clients

Staff Development

• Use training and coaching to elevate team knowledge and performance
• Manage ongoing performance to consistently meet sales and KPI targets
• Lead by example and maintain strong floor presence
• Assist in creating a positive, motivating work environment

Operations

• Assist in driving the store’s success according to brand objectives
• Maintain inventory control following company policies to minimize shrink
• Support financial goals by managing expenses, gross margin, and sell-through
• Ensure optimal stock levels for maximum sales growth

Store Visuals

• Uphold merchandise presentation standards as directed by the visual department
• Maintain and communicate strong product knowledge
• Consistently represent and uphold the Max Mara brand image

Human Resources

• Assist the Store Manager with recruiting and onboarding new team members
• Supervise store personnel, ensuring adherence to company policies and procedures
• Communicate effectively with the store team, peers, and corporate office

Additional Duties

• Perform other tasks as assigned to support store and brand success

Required Skills and Education

• BA preferred but not required
• Minimum 3-5 years retail management experience; luxury RTW preferred
• Strong interpersonal, organizational, and communication skills
• Ability to work independently and collaboratively
• Proficient with relevant computer systems
• Skilled in conflict management and resolution

Max Mara is an Equal Opportunity Employer. M/F/D/V