IT Systems Engineer

Job Title: IT Systems Engineer

Location: Glendale, KY (Onsite)

Duration: 3 to 6 months Contract

Responsibilities:

Infrastructure and Equipment Management

• Install, configure, monitor, and maintain site IT infrastructure, including data center equipment, network devices, servers, PCs, mobile devices, and related hardware and software.
• Provide day-to-day technical support for IT equipment across production, warehouse, office, lab, utility, outbuilding, and remote operating areas.
• Perform routine system health checks, capacity monitoring, and proactive maintenance to resolve issues before they affect operations.

Incident Response and Maintenance

• Serve as the first-line responder for incidents, performing triage, troubleshooting, and escalation.
• Document root cause analysis and support the implementation of preventive and corrective actions.
• Execute planned maintenance, system updates, and outages in coordination with operations, plant teams, vendors, and IT leadership to minimize disruption to production.

Project and Initiative Support

• Support the rollout of major IT and business initiatives, including infrastructure and application upgrades, industrial IoT deployments, cybersecurity remediation, and end-user productivity tools.
• Execute installation, testing, and go-live activities for approved projects.
• Assist in developing, testing, and maintaining disaster recovery and high-availability procedures for critical plant infrastructure and manufacturing applications.

Cybersecurity and Compliance

• Support cybersecurity compliance efforts, including patching and vulnerability remediation.
• Administer access controls and help ensure adherence to security policies.
• Partner with IT leadership and vendors to close remediation items on schedule.

Documentation and Team Support

• Maintain accurate documentation of systems, configurations, incidents, and procedures, including runbooks and knowledge base articles.
• Mentor junior technicians and contribute to a safe, inclusive, and accountable team environment.
• Communicate clearly with technical and non-technical stakeholders, including union-represented resources.

Qualifications:

Required:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• CCNA or CCNP certification, or an equivalent combination of relevant training and experience.
• 2+ years of experience in IT infrastructure, systems administration, network support, or manufacturing IT environments.
• Working knowledge of ITIL practices for incident, problem, and change management.
• Solid understanding of networking, servers, virtualization, and endpoint management.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and escalate appropriately.
• Effective verbal and written communication skills, with the ability to work with technical and non-technical stakeholders, including union-represented resources.
• Ability to manage multiple tasks and shifting priorities in a fast-paced operational setting.
• Willingness to work off-hour, weekend, and holiday shifts as business needs require.
• Self-starter with strong ownership, attention to detail, and follow-through.

Preferred:

• Familiarity with manufacturing operations, plant floor systems, or industrial IT and operational technology (OT) environments.
• Battery or energy industry experience.
• Willingness to learn new technologies and adapt to evolving business needs.

Tools and Technologies:

• Infrastructure: Data center equipment, servers, and virtualization platforms
• Networking: Network devices, switching, and routing support
• Endpoint Management: PCs, mobile devices, and endpoint management tools
• Service Management: ITIL-based incident, problem, and change management tools
• Security: Patching, vulnerability remediation, and access control administration
• Industrial IT: Plant floor systems and industrial IoT deployments
• Documentation: Runbooks and knowledge base platforms