Service Manager

Job Description

Job Description

Position Summary:

The Woodbridge Service Manager is responsible for overseeing the operations of the service departments daily, to ensure that all repairs and customer service interactions are of the highest quality. This role involves the management of a team of Service Technicians, while maintaining maximum efficiency and customer satisfaction. As a Service Manager, you are tasked with the job of developing and implementing service department processes, managing budgets, and ensuring that all safety regulations are followed. You will serve as a primary point of contact for customers and will need to be able to address and efficiently resolve issues. The ideal candidate should be someone with strong leadership and management skills, a deep understanding of automotive repair, and someone who is committed to providing the best service possible.

Essential Duties and Responsibilities:

• Oversees the management and daily operations of the service department
• Motivates and develops staff through coaching, mentoring, and training
• Executes a documented service customer write up process including, when diagnosis begins, estimated completion and update communication schedule.
• Manages department budget and finances
• Ensures department budget and finances are met
• Produce quarterly forecast numbers to upper management
• Ensuring compliance with all applicable federal and state laws and all company polices
• Guarantee customer satisfaction in all areas
• Manges all required paperwork and records and prepares documentation when needed
• All safety requirements and reports as issued by Comply Auto
• Stay up to date on all assigned OEM training
• Performs other duties as assigned

Qualifications:

• Highschool diploma or GED required; some post high school education or training is preferred
• Two years of service management experience
• Experience with wreckers and/or fire apparatus strongly preferred
• Knowledge of budgeting, forecasting, finance, staffing, and scheduling preferred
• Excellent communication skills, customer service skills and problem-solving skills
• Ability to maintain composure in stressful situations
• Strong leadership and motivational skills
• Strong organization skills and ability to multitask
• Can manage time to meet frequently changing deadlines in a fast-paced environment
• Highly professional and dependable
• Safety and customer oriented
• Strong computer and internet skills, including Microsoft Suite