Customer Service Representative

Animal Clinic of Rapid City | Full-Time or Part-Time Be the voice and heart of exceptional veterinary care. Animal Clinic of Rapid City is seeking a Customer Service Representative (CSR) to join our growing team. As a growing, 8-doctor general practice with a 24/7 emergency hospital, we provide advanced, high-quality medicine and serve as a trusted resource for pet owners across the region. Our front desk team plays a critical role in shaping the client experience—from the first phone call to the moment they leave our clinic. If you thrive in a fast-paced environment and enjoy building meaningful connections with clients and their pets, we’d love to meet you. Why You’ll Love Working Here Be part of a collaborative, supportive team that truly cares Work in a dynamic environment with both general practice and emergency care Enjoy opportunities for learning, growth, and advancement Contribute to a culture that values positivity, professionalism, and teamwork Who We’re Looking For Has a passion for helping people and animals Communicates clearly and confidently in person and on the phone Thrives in a fast-paced, multi-tasking environment Maintains a positive, professional attitude under pressure Is detail-oriented and highly organized Works well both independently and as part of a team Previous medical or veterinary reception experience is preferred, but not required—we’re happy to train the right person. Key Responsibilities Answer and manage a multi-line phone system Schedule appointments efficiently and accurately Greet clients and patients with warmth and professionalism Manage client check-in and check-out , including: Consent and release forms Wellness plan education and enrollment Payment collection and deposits Maintain a clean, welcoming, and organized reception area Support the clinical team by ensuring smooth client flow and communication What We Offer Competitive pay + profit-sharing bonus opportunities Health, dental, and vision insurance 401(k) with company match Health Savings Account (HSA) Life insurance & Employee Assistance Program Paid time off Generous employee discounts on veterinary services and pet food (Royal Canin & Science Diet) A culture that encourages growth, development, and new ideas Fast-paced, engaging, and team-oriented Client-focused with an emphasis on compassion and communication A place where your role truly makes a difference every day If you’re ready to be part of a team that delivers exceptional care and service to both pets and their people, we encourage you to apply today. Animal Clinic of Rapid City | Where Compassion Meets Excellence NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr