Facility Technician

Full‑Time Exempt FACILITY TECHNICIAN Full‑Time Exempt Reports to: Director of New Store Openings Mid‑West Region – District 4 (Burbank Station, Naperville, Willowbrook, Downers Grove, Melrose Park, Tinley Park) Location: This position requires the employee to be located within the Chicago, IL area to support business operations, travel to work sites, and attend in‑person meetings as needed. We’re seeking a hands‑on Facility Technician with experience maintaining facility systems and equipment, who is committed to ensuring a safe, fully functional, and welcoming fitness environment for our members and team. This role is offered by JEM Wellness Brands, a proud franchise operator of Crunch Fitness—the “No Judgment Gym” known for fun, effective workouts. Crunch serves over 3 million members across 500+ locations and ranks #1 in fitness and #32 overall on Entrepreneur’s Franchise 500 (2025), featuring its new Crunch 3.0 design. JEM Wellness Brands is growing rapidly and committed to your future. Since 2022, we’ve acquired six Northern California Crunch locations, partnered with Atticus Franchise Group, and set a goal to open 75 new gyms by 2032. This year, we celebrated a Brookfield, WI opening with NBA star Trae Young and JEM leadership. Our mission is to empower people to feel good in their bodies, confident in their choices, and connected to a lifestyle of wellness. We operate with core values of Resilience, Service, Transformation, and Excellence—building a movement of self‑improvement through purpose‑driven work and a people‑first culture. Position Overview The Facility Technician plays a vital role in ensuring the overall safety, functionality, and appearance of multiple club locations within an assigned region. Under general supervision, this position performs a variety of repairs and routine, semi‑skilled maintenance across sites. Responsibilities include, but are not limited to, equipment repair, carpentry, painting, plumbing, and basic electrical work. This role requires the ability to travel between locations and effectively prioritize maintenance needs across facilities. The District Maintenance Technician operates a variety of maintenance and cleaning tools and equipment while supporting day‑to‑day facility operations. This position is critical to maintaining consistent standards and delivering an exceptional and safe member experience across all assigned locations. Facility Technician Responsibilities Equipment & Facility Maintenance Inspect, maintain, and repair commercial fitness equipment, including treadmills, ellipticals, bikes, rowers, strength machines, and cable systems. Perform preventative maintenance to minimize downtime and extend equipment lifespan. Diagnose mechanical, electrical, and facility‑related issues; complete repairs or coordinate with vendors or subject matter experts when needed. Perform general building maintenance, including minor electrical, plumbing, carpentry, drywall, flooring, and painting. Troubleshoot and maintain facility systems such as HVAC, lighting, doors, lockers, and plumbing fixtures. Assemble, repair, move, and maintain furniture, fixtures, and equipment. Conduct routine inspections of building systems and replace filters or elevate complex issues as needed. Maintain parts inventory and coordinate reorders with leadership and support teams. Multi-Location & Operational Support Travel between assigned club locations to perform inspections, maintenance, and repairs. Prioritize work orders and service requests based on urgency and impact to safety and operations. Maintain consistent communication with club managers and leadership regarding maintenance needs and timelines. Support club operations, including special events and additional tasks as assigned. Safety & Risk Management Conduct routine inspections of facilities and equipment to ensure safety, cleanliness, and operational standards are met. Identify, report, and promptly correct safety hazards or maintenance concerns. Ensure all repairs meet company safety standards and manufacturer guidelines. Follow all safety protocols and use appropriate protective equipment. Assist with incident response, urgent repairs, and pest control prevention efforts. Vendor Coordination Partner with Facilities leadership to schedule and oversee third‑party vendors for specialized repairs. Ensure vendor work is completed to company standards and in a timely manner. Cleanliness & Member Experience Maintain cleanliness and organization throughout the interior and immediate exterior of the club. Complete daily cleaning and maintenance checklists as directed. Support a positive member experience by providing assistance to members and fostering a friendly, team‑oriented environment. Administrative Responsibilities Accurately document and log all maintenance and repair work in Woven (or applicable systems). Maintain records of inspections, completed work, and inventory. Required Skills & Experience 2+ years of experience in facility maintenance, mechanical repair, building systems, or a related field Working knowledge of electrical, plumbing, and mechanical systems, with the ability to diagnose issues and perform hands‑on repairs Strong problem‑solving skills and ability to work independently with minimal supervision Valid driver’s license, reliable transportation, and willingness to travel between locations using a personal vehicle Ability to lift 50+ lbs and safely operate tools, equipment, and machinery Must maintain a personal set of tools required to perform job duties Basic computer proficiency, including Microsoft Office, email, and maintenance management systems Access to a personal computer or laptop with reliable email capability Strong communication skills and fluency in English (written and verbal) CPR/AED certification required (or ability to obtain within 30 days of hire) Core Competencies & Key Skills Strong mechanical aptitude with the ability to troubleshoot, diagnose issues, and perform preventative maintenance Demonstrated commitment to meeting and exceeding performance expectations High attention to detail with a passion for maintaining cleanliness and facility standards comparable to a “hospital‑like” environment Strong understanding of safety practices, with a consistent focus on maintaining compliance with health and safety standards Excellent communication skills (written and verbal) with the ability to collaborate effectively across teams Customer service‑oriented mindset, with the ability to create positive, professional interactions with members and guests Self‑motivated with strong time‑management skills and the ability to prioritize tasks independently across multiple locations Team‑oriented with a friendly, professional demeanor and a willingness to support overall club operations Proficient reading, writing, and basic computer skills Working knowledge of Crunch Fitness offerings, or the ability to quickly learn and confidently communicate them to members Preferred Experience Experience working in a fitness center, gym, hospitality, or other high‑traffic commercial environment Hands‑on experience servicing commercial fitness equipment, including cardio and strength machines, with a focus on preventative maintenance Prior experience supporting multiple locations or working in a regional maintenance role Familiarity with preventative maintenance programs, CMMS platforms, or work order/messaging tracking systems Working knowledge of HVAC, electrical, and plumbing systems; certifications or formal training in a skilled trade (e.g., HVAC, electrical, carpentry, or general contracting) preferred Understanding of safety standards, OSHA guidelines, and facility compliance practices Experience supporting new club openings, renovations, or large‑scale facility projects Ability to coordinate or support custodial or maintenance staff workflows Basic experience with IT equipment setup and network troubleshooting #J-18808-Ljbffr