Membership Director

Overview ABOUT CHAGRIN VALLEY ATHLETIC CLUB Chagrin Falls, OH | The Chagrin Valley Athletic Club was founded in 1968 in a small-century home. At present, the CVAC compound covers 30 acres in Bainbridge Township. Our facilities are continually updated and have undergone extensive renovations over the next few years. Even more than the 125,000 square feet of splendid facilities, the success of CVAC is based on people. We are blessed with staff who share management commitment to hospitality and service. And we are particularly proud of our membership. CVAC members are an active, vibrant, diverse group who represent the unique area in which the Club is located. They find CVAC to be a convenient and comfortable gathering place for the entire family - in all seasons. RACQUETS With the Club's nine permanent indoor courts and ten outdoor tennis courts plus racquetball and pickleball tennis facilities, CVAC members enjoy racquet sports all year round and in any weather. A full staff of tennis professionals offers private and group instruction for all ages and skill levels. There are adult and junior clinics, social events, plus interclub leagues, CVAC leagues (intraclub) and United States Tennis Association (USTA) leagues. AQUATICS CVAC's twenty-five-meter indoor pool facilities offer members and their guests the opportunity to work out and relax - all year round. The state-of-the-art facility includes dedicated lap lanes for serious swimmers, as well as designated play areas for members of all ages to enjoy. The Heating Air Conditioning and Ventilation (HVAC) system is the best available from Seresco, it is monitored 24 hours via the Internet. Ultraviolet light technology ensures the chloramines (makes your eyes and nose burn) are virtually eliminated. FITNESS From the gleaming mirrors of "The Studio" to the Cybex weight training equipment to the Sports Bar, the Fitness Center at CVAC is truly a sophisticated exercise facility. CVAC members have a beautiful dance studio complete with a sound system that rivals downtown night clubs. There is an area dedicated to Hammer Strength plate loaded with free weight exercise equipment plus a boxing "corner." Members have treadmills and cardio equipment complete with a TV theatre and a Cybex weight training circuit. Cybex is the choice of many professional athletes. The fitness center offers an indoor banked track (16 laps to the mile). DINING Regardless of which setting members choose they will enjoy comfortable surroundings, elegant fare and friendly service. The Grill Room is the perfect setting for family dining, impromptu lunch and relaxing dinner. Many members prefer this room because of its panoramic views of the gardens, vaulted ceiling and warm atmosphere. During the summer months the Veranda offers al fresco dining with great views of the lake, gazebo and tennis courts. The Formal Dining Room provides a more elegant dining experience. Adjacent to it the Club's 100-year-old Library. This setting is perfect for a private fireside dinner or elegant cocktail party. Members and their guests can choose from extensive beverage options. They include local craft beer, wines from various regions and delicious cocktails. The Chef creates new menus weekly. "I look for fresh local ingredients, then create the menu, rather than creating the menu first then trying to find the ingredients." Gluten-free meals are available upon request. Plus, there is a children's menu for the little ones in your group. FACILITY DETAILS Privately Owned 775 Members $4.5M Approximate Gross volume Approximately $1.7M Gross payroll Approximately $2.25M Annual dues volume Approximately $500,000 Food & Beverage volume, Food cost 35% Employees: 20 full time, 40 part time, 30 seasonal 10 outdoor lighted Har Tru Hydro-courts 9 indoor hard courts 4 lighted pickleball courts Jr. Olympic size Pool, children's splash pad, fitness center, locker rooms, nursery Dining options include The Grille Room, Main Formal Dining Room, The Veranda, Pool Snack Bar, and meeting rooms Essential Responsibilities Position Overview Chagrin Valley Athletic Club (CVAC) is seeking a dynamic, relationship-driven Membership and Events Director. In this role, you will be the primary catalyst for fostering the vibrant, family-oriented community that defines our 30-acre campus. You will lead the charge in driving membership growth through active sales, while also curating exceptional member experiences and planning engaging programming across our racquet, aquatic, and fitness facilities. Responsibilities Membership Development & Sales Serve as the primary point of contact for all membership inquiries, responding to prospective members with timely, professional, and welcoming communication. Execute the full membership sales process, from conducting personalized tours of the facility to guiding prospects through the application and enrollment steps. Proactively manage and nurture a sales pipeline, ensuring consistent, high-touch follow-up with all leads to convert prospective members into active club members. Develop and implement outreach strategies to drive membership growth and maintain target occupancy levels. Member Engagement & Experience Create a welcoming and inclusive atmosphere for members and guests, ensuring every interaction reflects the high standards of CVAC hospitality. Organize and support all in-house member events-ranging from racquet tournaments and interclub leagues to family pool activities and fitness center socials. Actively manage and respond to member feedback to enhance the overall club experience, ensuring our diverse membership feels heard and valued. Support member retention through thoughtful, personalized interactions and consistent outreach. Event Planning & Execution Develop, plan, and execute creative in-house member events that build community and reflect the specific interests of our active, vibrant membership. Serve as a visible club ambassador at events, personally welcoming attendees and ensuring seamless logistics and high-touch service. Collaborate with the fitness, aquatics, and racquets teams to integrate programming and ensure cohesive event execution. Communication & Liaison Act as a liaison for club committees, supporting communication and collaboration to ensure member-driven initiatives are successful. Communicate club updates, event schedules, and policy changes clearly and professionally to the membership. Collaboration & Marketing Support Work closely with Department Heads, including Food & Beverage, Marketing, Racquet Operations, and Fitness, to ensure alignment across all club departments. Assist with membership and dining promotions via the club website, mobile app, and newsletter. Oversee content creation and scheduling across social media platforms to showcase the club's facilities, events, and community culture. Qualifications Sales & Service Excellence: Proven experience in membership sales, account management, or hospitality sales with a track record of meeting conversion targets. Strong Interpersonal Skills: Ability to build trusted relationships and professionally navigate a wide range of member personalities within a multigenerational club environment. Communication Skills: Proficiency in news-style writing, digital content creation, and clear verbal communication. Hospitality Awareness: A deep understanding of service standards, menu concepts, and the unique expectations of a premier athletic club. Technical Proficiency: Familiarity with CRM systems, club management software, Microsoft Word, PowerPoint, Excel, and Canva. Education: Bachelor's degree preferred in hospitality management, business, communications, or a related field. Substantial experience in a private club or luxury hospitality setting may be considered in lieu of a degree. #J-18808-Ljbffr