Commercial Lines Senior Account Manager

Senior Account Manager

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

We are seeking an experienced Senior Account Manager with generalist coverage experience and ideally have also serviced niche Eldercare Facilities clients (includes long-term care, senior living, independent living, assisted living, nursing homes, home health, rehab and hospice). You will take on a critical advisory role in establishing high-level client engagement and relationship management of middle-market and complex clients. You should be able to speak with authority with regards to coverage analysis, claim review and risk management efforts. Understand alternative risk structures, including high-deductible plans, self-insurance and layered property placements with critical thinking ability to provide positive, impactful insurance program solutions. You should be comfortable conducting presentations and client meetings. You should have demonstrated experience with all property and casualty coverage lines, general liability, professional liability, property, builders risk, difference in conditions (DIC), flood, deductible buy down workers compensation and auto. In addition, you will ideally be versed with management liability coverage lines (D&O, EPL, Crime, Cyber and Fiduciary). You should be able to support multiple Producers and manage a BOB. Title and salary will be commensurate with experience and knowledge.

This is a full-time remote position. Typical work hours are 8:30-5:00 EST, M-F. Candidates would ideally be in the mid-Atlantic or East Coast for the ability and feasibility for occasional travel to client meetings or our designated offices if required. Title and salary will be commensurate with knowledge and experience.

Essential Duties:

• Manage primary client relationship and development of customer service plan. Maintain a focus on growth and retention of assigned book of business.
• Establish and maintain a high level of trust with clients through consistent contact and proactive resolution of any actionable serving items, questions or concerns.
• Initiate client meeting to strategize for the renewal marketing process. Advise on the best coverage alternatives.
• Able to review ownership and management contracts, property leases and other contractual documents to gather important information and insurance requirements for compliance purposes
• Will discuss and negotiate coverage and related pricing with carriers and wholesalers based on in depth understanding of client's exposures and historical claims.
• Prepare renewal submission based on strategy client meeting results, including loss analysis, changes in exposure/operations and recommended coverage options. Conduct renewal presentation with clients either individually or with other members of the team.
• Strong knowledge of Marketing/Underwriting Process including selecting appropriate markets based on appetite, presenting the clients operational story in the best light to the underwriter, summarizing historical claims, documenting carrier clearance. Continuing high-level and consistent carrier/wholesale communication to obtain the most comprehensive quote by the target timeline.
• Be a strategic negotiator to obtain comprehensive coverage and most competitive premium,
• Develop strong relationships with business partners including carrier underwriters, wholesalers and any other professional service providers.

Organizational and Personal Development:

• Set priorities and manage workflow and timelines to ensure goals are met.
• Document correspondence, electronic documents and all pending activities within the Management Operating System.
• Engage and encourage consistent professional communication with clients, carriers and staff.
• Provide consistent and clear guidance to the associate account manager or other support staff. Oversight and sign off of all client servicing tasks, Pre-Renewal and Post-binding work that the assigned associate is accountable for.
• Stay informed with industry insurance information, training, new available markets or technologies and changing legislation affecting the eldercare industry.
• Inclusive engagement of the assigned associate with client virtual and/or phone calls in order for the entire team to understand next steps and outcomes.
• Strong communication and proactive engagement with the assigned associate in order to foster high level of collaboration and a learning environment.

Job Specifications/Requirements:

• Property and casualty insurance license upon hire is required. Professional designations preferred/helpful (CIC, AAI, CISR, CPIA)
• Ideally 5+ years Property Casualty servicing experience
• BA/BS degree is preferred. HS Diploma or equivalent is required
• Demonstrated in-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwriters
• Strong written, verbal and negotiation skills
• Ability to prioritize and self-manage workload
• Advanced MS Office skills, to include Excel, Word, Powerpoint
• EPIC experience is preferred, but will consider other agency management system experience

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $57,000 – $110,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP is an inclusive Equal Employment Opportunity employer.