LEAD REGISTRAR

Lead Registrar

The Lead Registrar provides support, direction and monitoring of registrars and patient admission activities to help facilitate efficient and customer focused registration. Demonstrates knowledge of Patient Access processes, workflows, requirements, and best practices; and incorporates leading metrics in performance expectations. Maintains open and proactive communication with all internal departments to ensure a smooth transition of information. Informs leadership of all potential problems so a proactive approach can be taken.

Responsibilities include:

Reviews collections regularly to ensure that we reach the goals of the department.

Audits registrations to ensure compliance to standard work and registrations are complete including, scanned documents, comments are documented appropriately. Completes and documents observations and audits of staff members.

Provides education and training for staff with the goal of maintaining standardization of processes and operations. Provides coaching to implement best practice and critical thinking skills and improve the patient experience.

Maintains statistical reports and submits them in a timely manner to leadership.

Utilizes reports to reveal areas of strengths and opportunities for improvement. Identifies potential causes for deviations in the data.

Uses Lean Management methodologies to problem solve.

Assumes responsibility for compiling and maintaining reports on a regular basis.

Ensures transfer of responsibility when out of the office. Maintains adequate staffing for department coverage. Works additional hours to meet the needs of the department. Collaborates with colleagues to ensure that we always maintain adequate staffing levels. Participates in on call rotation. Takes responsibility to cover shift or part shift when ample coverage is not available.

Performs the registration tasks of Patient Access Associates on a regular basis.

Takes appropriate steps to ensure a positive patient experience. Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately. Recognizes everyone, including patients, visitors, and co-workers as customers and treats them with dignity, courtesy, and respect.

Experience:

Required: 1-3 years relevant experience

Education:

Preferred: Associate's Degree

Additional Information:

Who We Are: LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to "improve the health of people in the communities we serve." Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care. What We Offer: Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients. Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification. Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs. Why LifeBridge Health? With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital. Our organization thrives on a culture of CARE BRAVELYwhere compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.