Residential Account Manager Lead-to-Close, Concierge Service

Residential Account Manager SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero! Who are we? Feel free to check us out: SERVPRO Team Wall is seeking a Residential Account Manager (RAM) to manage residential mitigation and construction projects from lead to close. This role focuses on delivering concierge-level service by guiding customers through estimates, contracts, project updates, and final closeout. As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Commission: $55,000-$60,000 base plus commission! Key Responsibilities Convert residential leads into signed contracts Serve as the main point of contact for customers, adjusters, and internal teams Deliver and explain estimates, follow up with customers, and close sales Provide regular project updates and ensure top-tier customer experienceSupport invoicing, collections, and documentation as needed Collaborate daily with Operations, Estimating, and Intake teams We're Looking For Strong communication, presentation, and organizational skills Ability to balance customer needs with internal processes Knowledge of restoration, insurance, or construction industries a plus Solution-driven mindset with patience, urgency, and professionalism Ability to attend daily/weekly team meetings and occasional travel Company Benefits 401k +matching Medical/Dental/Vision Generous PTO policy Training & Development #J-18808-Ljbffr