Customer Experience Coordinator
$20 per hourQuality Plumbing, Inc.
Quality Plumbing and Mechanical Now Hiring: Customer Experience Coordinator (CEC) — North Kansas City, MO
Pay: $20+/hr (based on experience)
Be the voice behind a 5-star service experience!
We’re looking for a detail-oriented and customer-focused Customer Experience Coordinator (CEC) to join our team at our North Kansas City location. This role is perfect for someone who thrives in a fast-paced environment and enjoys working with both customers and technicians to keep service operations running smoothly.
Key Responsibilities
- Customer Experience: Deliver friendly, professional service over the phone from the first call to final follow-up .
- Scheduling & Dispatching: Book service calls, assign technicians, and maintain an optimized daily schedule.
- Technician Liaison: Serve as the go-to office contact for your assigned group of techs—ensuring they have what they need and stay in the loop.
- Follow-Up Calls: Conduct "happy calls" after service and handle any needed follow-up communications.
- Timesheet Management: Collect, review, and submit accurate technician timesheets.
- Invoicing:
- Prepare and send invoices through ServiceTitan (ST) and 3rd-party platforms .
- Ensure all job details and billing information are accurate and complete.
- Payment Collection: Collect payments over the phone and log transactions properly.
What You Bring
- Excellent verbal and written communication skills
- Strong attention to detail and multitasking ability
- Comfort with dispatching software, CRMs, or platforms like ServiceTitan (or similar)
- Experience in customer service, scheduling, or service industry support
- Positive attitude, team spirit, and a proactive work ethic
Location
North Kansas City Office
Pay & Benefits
- $20+ per hour , depending on experience
- Supportive work environment and opportunity to grow
- Benefits
Ready to apply? Send your resume and a short message telling us why you’d be a great fit. We can’t wait to connect with you!
Vacancy posted more than 2 months ago
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