Data Entry Specialist

Responsibilities

• Initiate the vehicle transport life cycle by accurately collecting data, submitting orders, and dispatching movements to the appropriate entities.

• Participate in all phases of the order process to ensure customer satisfaction and timely completion.

• Negotiate and resolve transport issues while balancing customer needs with operational constraints and company obligations.

• Manage direct communication with customers, including fleet management companies and their clients, in a professional and courteous manner.

• Address questions and provide solutions to internal and external customers using sound judgment to resolve issues, reduce delays, and enhance the customer experience.

• Enter and manage detailed information for each request in the designated areas of the order system to ensure a full understanding of customer requirements.

• Monitor and manage team dashboards and views to complete tasks and keep orders moving through the workflow.

• Organize daily activities using provided tools to ensure timely completion of assigned tasks.

• Respond to emails promptly and courteously, aiming to meet an industry-standard response time of within 4 hours.

• Perform activities inherent to the department’s responsibilities and assist team members when necessary to keep service delivery on track.

• Respond and act confidently, assertively, and decisively while taking responsibility and accountability for the position.

• Identify and effectively spot issues, trends, and opportunities in the work and escalate or share insights as appropriate.

• Use critical thinking skills, knowledge, facts, and data to effectively solve problems and support continuous improvement.

• Work effectively in a fast-paced environment while managing competing priorities and adapting quickly to changing departmental needs.

• Demonstrate financial understanding when considering solutions, balancing customer needs with company obligations.

• Manage time effectively, follow through on tasks to completion, and ensure orders progress without unnecessary delays.

• Mine information from emails and other sources and accurately enter data into the company's system.

• Analyze work output to notice trends and forward relevant information to help others resolve problems, reinforcing a culture where customer service is everyone’s responsibility.

Essential Skills

1. 1 to 3 years of customer service or high volume administrative or data entry work

2. Strong communication skills in speaking & writing

3. Microsoft Office Suite

Work Environment

The business hours are between 8:00 a.m. and 6:00 p.m., and an 8-hour shift will be assigned within this time frame. Once converted to a permanent employee, the role will transition to a hybrid work schedule with a combination of on-site and remote work (typically two days on-site and three days remote).

Job Type & Location

This is a Contract position based out of Gainesville, VA.

Pay and Benefits

The pay range for this position is $18.00 - $19.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Gainesville,VA.

Application Deadline

This position is anticipated to close on Jul 23, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.