Operations Manager

Operations Manager

Lead and optimize end-to-end 3PL warehouse and fulfillment operations, ensuring high performance from inbound receiving through outbound delivery while continuously improving speed, accuracy, and cost efficiency across the logistics network.

Responsibilities

• Manage day-to-day 3PL warehouse and fulfillment operations from inbound receiving to outbound delivery, ensuring smooth, reliable, and scalable execution.
• Monitor, manage, and improve key performance indicators and service level agreements, including accuracy, on-time shipping, and delivery performance.
• Oversee inventory control and inbound/outbound logistics to maintain accurate stock levels and efficient material flow.
• Use analytics and reporting tools such as Excel, SQL, and business intelligence platforms to track performance, identify trends, and drive data-informed decisions.
• Leverage WMS, OMS, and ERP systems to manage orders, inventory, and operational workflows effectively.
• Identify, design, and implement process improvements that enhance efficiency, reduce costs, and improve service quality.
• Lead vendor, carrier, and 3PL relationship management, including performance oversight and negotiation of services and terms.
• Collaborate closely with cross-functional teams such as operations, IT, supply chain, production, and customer service to resolve issues and improve end-to-end performance.
• Ensure adherence to GMP and other operational standards to maintain quality and compliance.
• Support and influence automation and systems integration initiatives to enhance fulfillment capabilities.
• Scale operations to support fast-growth environments, adjusting processes, resources, and capacity as needed.
• Communicate performance, risks, and opportunities clearly to stakeholders and drive alignment on operational priorities.

Essential Skills

• Proven experience in operations management, with a focus on 3PL and warehouse operations management for end-to-end fulfillment.
• Strong supervision and management skills with the ability to lead and coordinate operational teams and partners.
• Demonstrated strength in KPI and SLA management, including accuracy, on-time shipping, and delivery performance.
• Expertise in inventory control and inbound/outbound logistics.
• Proficiency in analytics and reporting using tools such as Excel, SQL, and business intelligence platforms.
• Hands-on experience with WMS, OMS, and ERP systems.
• Track record of driving process improvement and cost optimization in operations.
• Experience managing and negotiating with vendors and carriers.
• Strong cross-functional collaboration and problem-solving skills.
• Familiarity with GMP practices and standards.
• Experience in high-volume ecommerce or retail environments.
• Ability to scale operations in fast-growth settings.
• Strong communication skills and stakeholder management experience.
• Experience with carrier negotiations and vendor oversight.

Additional Skills & Qualifications

• Automation and systems integration experience (preferred).
• Experience working in highly cross-functional environments involving operations, IT, supply chain, and customer service.
• Exposure to external collaboration with 3PLs, carriers, and vendors.
• Comfort working with data and performance metrics to drive continuous improvement.

Why Work Here?

You will have true ownership of end-to-end fulfillment strategy and execution, with the opportunity to drive measurable impact on cost, speed, and customer experience. You will work in a growing, scalable operation that offers broad cross-functional exposure and the chance to influence automation and operational improvements, providing a dynamic environment where your ideas and initiatives can shape the future of the logistics network.

Work Environment

The role operates in a fast-paced, high-growth ecommerce and retail setting, where priorities can shift quickly and adaptability is essential. You will work in a highly cross-functional environment, partnering closely with operations, IT, supply chain, and customer service teams. The position involves frequent external collaboration with 3PLs, carriers, and vendors, leveraging modern warehouse and order management systems, ERP platforms, and analytics tools to support data-driven decision-making and continuous improvement.

Job Type & Location

This is a Contract to Hire position based out of Easton, PA.

Pay and Benefits

The pay range for this position is $37.54 - $52.88/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Easton, PA.

Application Deadline

This position is anticipated to close on Jul 20, 2026.