Customer Service Representative

Job Description

Job Description

Coast Air Center is a fast-growing FBO located at Montgomery-Field Airport in the heart of San Diego. We are looking for Part-Time Customer Service Representatives to deliver safe and quality service to crew and passengers.

Job Description:

Under the general supervision of the Director of Client Relations and the Customer Service Manager, the Customer Service Representative is responsible for delivering the highest level of service to both crew and passengers while providing operational support to other team members.

Duties and Responsibilities:

• Project a professional manner with an emphasis on customer service and hospitality.
• Ensure compliance with the grooming and uniform standards of the company.
• Knowledgeable of and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service.
• Ensure his/her duties are carried out in accordance with company policies.
• Provide prompt, professional, and courteous service to customers in a personalized and refined manner.
• Provide special services, (i.e., car rental, limo/taxi reservations, restaurant reservations, catering, etc).
• Develop a positive working relationship with team members, flight crew and passengers.
• Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements.
• Ensure fuel and service orders are fulfilled in a timely manner.
• Data entry of aircraft fuel quantities into database.
• Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions.
• Provide air/ground communications using a Unicom radio.
• Administrative duties including basic filing and organization of passenger records and files.
• Actively participate in our Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.
• Other administrative duties as assigned.

Qualifications:

• Ability to handle stress well and work under pressure.
• Ability to obtain necessary security clearances.
• Work rotating shifts, including days, afternoons, evenings, weekends, and holidays.
• Dependability (must possess a clear attendance record and reliable on-time reporting for work).
• Experience in the aviation industry and customer service is preferred but not necessary.
• Willing to train the right candidate

Behavioral Competencies:

• Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork - Working collaboratively with others to achieve organizational goals.
• Customer Service - Providing service excellence to internal and/or external customers (flight crew/passengers). Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focused - Focusing efforts on achieving high-quality results consistent with the organization’s standards.
• Fostering Communication - Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and building consensus.

We offer a comprehensive benefit package for full-time employees that includes paid holidays, vacation accrual, health insurance (medical, dental, vision, and life) and 401K.

Equal Opportunity Employer: Coast Air Center, LLC., will provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

Job Type: Part-time Position Available

Scheduling/Shift/Hours:

First Shift 7 am – 3:30

Second Shift 11:30 am – 8 pm

Weekdays and Weekends

We are open 364 days a year.

The schedule comes out 2-4 weeks in advance and it is not a fixed schedule and is subject to change.

Training shifts:

Two weeks Monday – Friday First and Second Shift Under 8 Hours per shift

Benefits:

• Paid time off

Work Location: In person

First Shift 7 am – 3:30

Second Shift 11:30 am – 8 pm

Weekdays and Weekends

We are open 364 days a year.

The schedule comes out 2-4 weeks in advance and it is not a fixed schedule and is subject to change.

Training shifts:

Two weeks Monday – Friday First and Second Shift Under 8 Hours per shift