Call Center Representative

Job Description

Job Description

Call Center Representative

1st Shift - 8:00am to 5:00pm

Pay Rate: $20 an hour

LHH Recruitment Solutions is partnering with one of our clients to identify a Call Center Representative for a first-shift opportunity. This role is ideal for someone who enjoys working with customers, handling inquiries, and providing timely, professional support.

Position Summary

The Call Center Representative will serve as a primary point of contact for customers, assisting with questions, issues, and requests while delivering a positive customer experience. The ideal candidate is reliable, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, or internal systems
• Resolve customer issues professionally and efficiently
• Document customer interactions accurately in company systems
• Process orders, requests, or account updates as needed
• Communicate with internal departments to ensure timely resolution
• Maintain a high level of customer satisfaction
• Perform other customer service or administrative tasks as assigned

Qualifications

• Must have a call center background answering a high volume of inbound calls
• Prior customer service experience preferred
• Strong communication and interpersonal skills
• Ability to remain professional and organized in a fast-paced setting
• Basic computer proficiency and data entry skills
• Strong attention to detail and follow-through
• Reliable attendance and time management

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements

Pay Details: $20.00 per hour

Search managed by: Bianca Kimble

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.