Part time- Receptionist (Wednesday- Friday 12-9pm, Saturday and Sunday 8-5pm)

Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, the Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), greeting patients in a professional and courteous manner, managing provider schedules to ensure access and efficiency, assisting patients through the registration process, and receiving payments for rendered services. ESSENTIAL DUTIES AND RESPONSIBILITIES Actively participates in assigned Patient Care Team duties and activities. Answers telephone promptly with a courteous and professional manner. Handles a high volume of patients and internal/externals customers, and manages frequent changes, delays or unexpected events. Checks patients in-and-out through the practice management system and verifies information. Performs cashiering duties and collects co-payments, payments, and outstanding balances. Reviews and manages patient schedules to anticipate missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments. Schedules patients per protocol and refers triage calls to nursing staff. Confirms appointments for primary care and ancillary services within 24 hours of appointment. Assists with pre-visit planning. Assists patients with completion of appropriate forms and reviews for accuracy and completeness. Accurately enters and updates demographic and payer data in practice management system. Verifies coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and Sliding Fee. Informs patients about all available services and programs. Observes for patients in distress and promptly reports to nursing staff. Demonstrates and maintains knowledge of practice management system, payers, and Standard Work. Maintains inventory of paperwork and ensures the most up-to-date form is being used. Issues visitor passes when required. Performs a variety of clerical duties. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates knowledge appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or GED equivalent required. Minimum one year of customer service position preferably in a medical setting. Ability to remain professional and courteous with customers and patients. Language Skills: Ability to read and interpret documents and write routine reports. Bilingual ability in English and another language is desirable. Mathematical Skills: Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals; compute rates, ratios, and percent; interpret bar graphs. Reasoning Ability: Apply sound judgment, understand instructions, make appropriate job decisions. Computer Skills: Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills preferred. Working knowledge of EHR preferred. Certificates, Licenses, Registrations: Valid California Driver's License (Class C) required. CPR (BLS-C) card preferred. Other Requirements: Pass a criminal history background check upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; influenza vaccine or signed declination; flu mask mandatory during flu season if declined. PHYSICAL DEMANDS Regular use of hands, reach, talk or hear. Frequent sitting, standing, walking. Must lift and/or move up to 10 pounds regularly, up to 25 pounds occasionally. Specific vision abilities: close, distance, color, peripheral, depth perception, and focus adjustment. WORK ENVIRONMENT Fast-paced environment. Noise level usually moderate. WORK SCHEDULE Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. #J-18808-Ljbffr