Mid-Market CSM
Nectar
Job Description
Job Description
As a Mid-Market Customer Success Manager, you will play a crucial role in driving customer satisfaction, retention, and expansion. Your primary responsibilities will include overseeing the customer onboarding process, providing ongoing support, and driving product adoption. You will also work closely with our sales and product development teams to mitigate churn risks and provide valuable customer feedback.
What is Nectar?
Great company culture doesn't happen by accident. It's built through consistent recognition, meaningful rewards, and moments that make people feel genuinely valued and engaged. Yet in most organizations, recognition is inconsistent, and often overlooked. Nectar changes that. Nectar is a 360 employee recognition and rewards platform that makes recognition a part of the everyday rhythm of work. We empower team members, managers, and leaders alike to celebrate great work, reinforce core values, and reward the people who drive the business forward. The result is a more connected, engaged, and motivated workforce.
Role Responsibilities:
- Must be able to be able to work from our offices in Lehi, UT
- Overseeing the customer onboarding process and ensuring successful adoption of the software
- Providing ongoing support to customers, including answering questions and resolving technical issues
- Developing and implementing a customer success plan for each customer to drive product adoption and increase customer satisfaction
- Monitoring customer usage and proactively identifying opportunities for upsell and expansion
- Working closely with the sales team to identify and mitigate potential churn risks
- Collaborating with the product development team to provide customer feedback and suggest product improvements
- Analyzing customer data to identify trends and opportunities for improvement
- Maintaining a deep understanding of the software and its features to effectively communicate its value to customers
Experience & Skills:
- Experience in customer success management, technical account management, or a related field
- Experience working with software products and a deep understanding of the software development lifecycle
- Excellent communication and customer service skills
- Strong analytical and problem-solving skills
- Ability to work with ambiguity, both independently and as part of a team
- Familiarity with customer success metrics and how to measure them
- Familiarity with technical systems and processes is a plus
- Experience with Planhat, Hubspot, or other CRM software is a plus.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Mid-Market CSM in Lehi, UT vacancy
- ...to do meaningful work, influence outcomes, and grow alongside a company that’s ready to move fast, you’ll feel at home at MX.As a Mid-Market Account Executive you will carry quota for our strategic accounts, be part of a high achieving hunter direct-sales team working...SuggestedWork at officeRemote work
- ...generation through to close and deliver against your net-new revenue targets. Responsible for the end-to-end sales cycle for prospective mid-market customers, building strong relationships with customer champions and economic buyers. Daily activities will include prospecting,...SuggestedFull timeWork at officeNight shift
Rocketlane
Lehi, UT4 days ago - ...building technology that strengthens human connection in a digital-first world and we're just getting started. About This Role A Mid-Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process....SuggestedRemote jobFull timeLocal area
- ...Job Description Job Description About Boostly Boostly is the leading marketing platform for restaurants, empowering restaurant locations to unlock the value of their customer data and drive unprecedented revenue growth. Our gamified, behavioral-based marketing experiences...SuggestedWork at officeShift work
Boostly
Lehi, UT4 days ago - ...including 8VC, Matrix Partners, and Nexus Venture Partners. The CSM will play a key role in ensuring customers derive maximum value... .../campaigns, to identify gaps in product usage/adoption across mid-market and Enterprise customer segments and course-correct as...SuggestedFull timeWork at officeFlexible hoursNight shift
- ...looking for a collaborative, organized, and strategically minded Marketing Client Executive to serve as the primary marketing partner for a... ..., shared resources, and overlapping customer journeys. This mid-level role sits at the intersection of strategy and execution –...Flexible hoursShift work
1-800 CONTACTS
Draper, UT3 days ago $75k
...Account Executive- Small Market Lehi, Utah, United States NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails...Immediate startFlexible hours- ...ensuring clients understand, have adequate training on, and are utilizing Avetta’s products to achieve the maximum benefit.Provide marketing with reference to customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and...Work experience placementWork at office3 days per week
- Upward Engine is seeking a Client Success Manager to nurture client relationships, develop digital marketing strategies, and drive campaign success across channels. The role focuses on delivering data-driven insights, optimizing programs, and reporting ROI through clear...Full time
- ...capacity so teams can focus on high-value, human work. Revver is an AI optimized growth company: we pair a proven product and go-to-market motion with a fast-moving AI roadmap that's unlocking new automation, insight, and scale for customers. Who You Are An...Work at officeFlexible hours
Revver
Lehi, UT1 day ago $80k - $100k
...competing for prime placement, recommended vendor status, and budget priority (funded, staffed, calendared initiatives; tracked co-marketing/MDF spend) across every partner ecosystem Drive co-selling and joint go-to-market: account mapping, partner-led calls, Sales...Work at officeVidea
Lehi, UT1 day ago$63k - $77k
...sales organization. Monitor conversion trends and provide feedback to improve consult quality and outcomes. Partner with Sales, Marketing, and Partnering leadership to continuously optimize results. Reporting & Accountability Track and report partner activity,...Full timeRemote workHome officeeAssist Dental Solutions
American Fork, UT3 days ago- ...service, support, renewals, and expansion efforts. This position as a CSM is part account management, part customer service, part sales,... ...that energizes those around you ~ BS/BA in Business, Marketing, Finance, Economics, or related field Perks of being a MVer...Full time
Motivosity
Lehi, UT23 days ago $10 per hour
...moving fast while putting quality first. Remote‑first, flexible work environment across North and South America. Stellar product‑market fit with tons of customer love. All star team with diverse backgrounds to collaborate with and learn from. Canals.ai is an equal...Remote workFlexible hours$45k - $55k
Overview We help over 2,000 healthcare and legal practices grow through our all-in-one digital marketing and AI-powered Success Center platform. Our Customer Success Managers, internally referred to as Marketing Coaches, are strategic growth advisors—helping clients achieve...Full timeCasual workLocal areaRemote workFlexible hours- ...teams to solve customer challenges and execute corporate objectives. Education & Travel Readiness: Bachelor's degree in Business, Marketing, or a related field, and the ability to travel up to 30% for strategic on-site client reviews. Benefits We believe you do...Full timeWork at officeFlexible hours
- ...hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better.... ...operators, or franchisee associations. Experience with SMB-through-mid-market motions and blended inbound/outbound pipeline generation....Hourly payWork at officeLocal areaImmediate startFlexible hours
Workstream Technologies, Inc.
Lehi, UT4 days ago - ...Translate marketing strategy and leadership vision into project plans, action items, timelines, and accountability Coordinate deliverables and dependencies across paid search, paid social, email/CRM, wholesale, retail, PR, influencer, UGC, and creative/brand/video Own...Contract workWork experience placementWork at officeShift work
Jobtailor
Lehi, UT4 days ago $114.8k - $135k
...time. Compensation The compensation target for this role is: $114,800 - $135,000 Job Summary Purple is looking for a Sr. Manager of Marketing Operations who thrives at the intersection of strategy and execution. Someone who can translate marketing vision into organized,...Contract workWork experience placementLive inWork at officeLocal areaFlexible hoursShift workNight shiftPurple Inc
Lehi, UT3 days ago- ...Marketing Operations SpecialistAt Neighbor, we're building the largest hyperlocal storage and parking marketplace in the world. We've raised over $75 million from top-tier investors including Andreessen Horowitz and the CEOs of DoorDash, StockX, and Uber. Our marketplace...Work experience placementInternshipLocal area
Neighbor, Inc.
Lehi, UT1 day ago - ...operating principles and are energized by our mission, Podium will be a great place for you! We are seeking a talented and driven Marketing Operations Manager to join our team. This role will play a crucial part in optimizing our marketing system strategies, enhancing operational...Temporary workSummer holidayLocal areaRemote workWeekend work
Podium
Lehi, UT2 days ago - ...The Role: We’re looking for a Senior Growth Marketing Manager who can take marketing strategy and turn it into measurable business growth. You will be responsible for developing and executing integrated go-to-market (GTM), account-based marketing (ABM), and demand generation...Work at officeWork from home
Boostability
Lehi, UT1 day ago - ...Strategist? Manage and delegate the creation of PPC and display campaigns across Amazon, Walmart, Google, Facebook, etc. Perform market research to build tailored and relevant full-funnel strategies for clients Nurture partner relationships by meeting regularly to...Full timeCasual workWork at officeLocal areaRemote work2 days per week
Pattern
Lehi, UT3 days ago - ...Head of Marketing, B2B Cybersecurity About the Company Series A SaaS startup in GRC Industry Computer Software Type Privately Held, VC-backed About the Role The Company is seeking a Head of Marketing with a strong background in B2B and cybersecurity...
$107k - $230k
...and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we...Work at officeFlexible hours- ...acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team as a whole and provide insights and strategic...Full timeCasual workLocal areaImmediate start
Pattern
Lehi, UT2 days ago $55k - $75k
...leading Utah-based HR company that makes it easier for small- and mid-sized businesses (SMBs) to employ people by streamlining payroll... ...decision-makers across Utah, Arizona, Wyoming, and other target markets. Craft personalized messaging that highlights the company's...Full timeRemote workWork from homePomelo
Lehi, UTa month ago- ...advancement opportunities for high-performers. Your primary focus will be on prospecting and qualifying outbound leads from small to mid-market companies, scheduling product demonstrations, and assisting with the initial client onboarding process. This role is critical to...
Neighbor
Lehi, UT4 days ago - ...Head of Sales Employment type: Full-time Target start date: Mid-July 2026 About All Pro Security All Pro Security is a... ...buyer personas across our brands - Qualify inbound leads from our marketing and digital advertising efforts - Book qualified meetings on...Full timeWork experience placement
$150k - $160k
...where automation and AI can replace manual, backward-looking reporting work with proactive, insight-driven workflowsPartner with Marketing, Product, and Enablement on Voice-of-Customer and NPS/CSAT programs, ensuring feedback loops translate into measurable action rather...Immediate startFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Mid-Market CSM. Be the first to apply!
Related searches
- manager customer experience Lehi, UT
- remote customer service manager Lehi, UT
- customer service account executive Lehi, UT
- customer service executive Lehi, UT
- director customer care Lehi, UT
- manager customer success team Lehi, UT
- director customer relationship management Lehi, UT
- insurance customer service manager Lehi, UT
- customer onboarding manager Lehi, UT
- customer service support manager Lehi, UT