Senior Messaging & AI Operations Specialist

Senior Messaging & AI Operations Specialist Location:

CHICAGO,IL

Duration: 6Months + Extension Hourly Rate: Depending on Experience (DOE) Work Authorization: We are seeking a hands‑on technical specialist to lead operational excellence across enterprise messaging platforms and support the rollout of AI technologies like Microsoft Copilot. This role focuses on day‑to‑day management, troubleshooting, and optimization of Exchange environments, while also supporting AI enablement initiatives. The ideal candidate will have deep experience in messaging infrastructure and a passion for delivering reliable, secure, and innovative solutions. Required Skills 8+ years of experience in Exchange and messaging operations. 2+ years of experience supporting AI/ML tools or platforms. Strong knowledge of Microsoft 365, Exchange hybrid deployments, and Active Directory. Experience with PowerShell scripting and monitoring tools. Familiarity with Microsoft Copilot and Azure OpenAI services. Excellent problem‑solving and communication skills. Job Duties Manage and support Exchange Server and Exchange Online environments, ensuring high availability and performance. Troubleshoot email flow, mailbox provisioning, and hybrid configurations. Monitor and automate operational tasks using PowerShell and administrative APIs. Support deployment and configuration of Microsoft Copilot across M365 services. Assist in developing usage guidelines and training materials for AI tools. Collaborate with internal teams to identify operational efficiencies through AI and automation. Participate in incident response, root cause analysis, and continuous improvement efforts. Job Requirements 8+ years of experience in Exchange and messaging operations. 2+ years of experience supporting AI/ML tools or platforms. Strong knowledge of Microsoft 365, Exchange hybrid deployments, and Active Directory. Experience with PowerShell scripting and monitoring tools. Familiarity with Microsoft Copilot and Azure OpenAI services. Excellent problem‑solving and communication skills. Desired Skills & Experience Experience with Teams, SharePoint, and Power Platform. Understanding of responsible AI principles and data governance. Agile delivery experience and cross‑functional collaboration. Familiarity with prompt engineering and LLMs. Bachelor’s degree in Computer Science, Information Systems, or related field. Cloud Hybrid is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. Cloud Hybrid will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will Cloud Hybrid require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract. #J-18808-Ljbffr Cloud Hybrid Technologies, LLC