USA Senior Ocean Operations Specialist (ORD)

USA Senior Ocean Operations Specialist (ORD) is responsible for managing and coordinating end-to-end ocean freight operations, including both import and export shipments. This position plays a critical role in ensuring the efficient movement of cargo by coordinating with carriers, customers, customs brokers, and internal teams. The ideal candidate possesses strong ocean freight forwarding experience, a deep understanding of international logistics operations, and the ability to independently manage time-sensitive shipments in a fast-paced environment. Coordinate full-cycle ocean freight shipments, including both import and export operations. Manage shipment bookings with ocean carriers and transportation service providers. Prepare, review, and process ocean freight documentation, including Bills of Lading, commercial invoices, packing lists, arrival notices, and other shipping-related documents. Track and trace shipments to ensure timely movement and proactively resolve delays, exceptions, or operational issues. Communicate effectively with customers, ocean carriers, customs brokers, and internal departments to ensure smooth shipment execution. Monitor shipment milestones and maintain accurate shipment records within the company system. Support billing, freight audit, cost verification, and invoicing activities related to ocean freight shipments. Ensure compliance with company procedures, customer requirements, customs regulations, and applicable transportation and trade regulations. Provide timely shipment updates and maintain a high level of customer service throughout the shipment lifecycle. Identify operational challenges and recommend solutions to improve efficiency and service performance. Support process improvement initiatives and assist with training and mentoring junior team members when needed. Collaborate closely with Operations, Sales, Pricing, and Customer Service teams to support business objectives and customer requirements. Required Skills 5–8 years of experience in ocean freight operations, freight forwarding, or international logistics. Strong knowledge of ocean import and export operations, transportation processes, and shipping documentation. Ability to independently manage multiple shipments and prioritize competing deadlines in a fast-paced environment. Strong understanding of cargo movement, customs clearance processes, inland transportation, and supply chain operations. Excellent problem-solving skills with the ability to proactively identify and resolve operational issues. Strong attention to detail and commitment to operational accuracy. Strong verbal and written communication skills and the ability to build effective working relationships with internal and external stakeholders. Job Location : Chicago, IL Pay range and compensation package 401K Plan w/ Employer Match Life Insurance Plan (100% Employer paid) Generous PTO, Paid Holiday, Floating Holiday Equal Opportunity Statement We are committed to diversity and inclusivity. #J-18808-Ljbffr LX Pantos Americas