Client Services Representative

Job Description

Client Service Representative (CSR) - Full-Time

All City Pet Care East is looking for a compassionate, dependable full-time Client Service Representative to join our team!


Our CSRs are the first and last impression our clients have of our hospital. We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and understands that exceptional customer service can make a stressful situation a little easier for both pets and their families.


What You'll Do

• Welcome clients and their pets with a friendly, professional attitude.
• Answer a multi-line phone system and schedule appointments.
• Check patients in and out.
• Process payments and maintain accurate medical records.
• Communicate with doctors and technicians to help keep appointments running smoothly.
• Respond to client questions with empathy and professionalism.
• Keep the reception area organized and welcoming.
• Assist with other administrative duties as needed.

We're Looking For Someone Who:

• Has excellent communication and customer service skills.
• Enjoys working with both people and animals.
• Can stay organized and calm in a busy environment.
• Is dependable, punctual, and eager to learn.
• Works well as part of a team while also taking initiative.
• Is comfortable using computers and learning veterinary software.
• Can multitask and prioritize throughout the day.
• Has a positive attitude and is willing to jump in wherever needed.

Experience


Previous customer service or receptionist experience is preferred, but we're happy to train the right person. Veterinary experience is a plus but is not required.


Schedule

• Full-time
• Monday-Friday with rotating Saturday mornings
• Closed Sundays

Why Join Our Team?


At All City Pet Care East, we believe great medicine starts with a great team. We support one another, value kindness and accountability, and take pride in providing exceptional care for our patients and their families. If you're looking for a career where every day is different and your work truly makes a difference, we'd love to hear from you!


To Apply: Please submit your resume and tell us why you'd like to join our team to Tanya, Hospital Manager at View email address on click.appcast.io

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com


- We may also contact you via text message from an identified NVA representative for recruiting-related communication


- All job opportunities and applications are hosted on our official careers site: careers.nva.com


- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.