Medical Support Assistant (Advanced)

Medical Support Assistant

The Advanced Medical Support Assistant works in the Business Office of BVAHCS. The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.

He/she develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).

The Advanced MSA is responsible for setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; he/she works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure.

Helps coordinate the transfer of patients as needed. The incumbent assures that all transfer activity is accurately and completely documented in VISTA. The incumbent also assures that all outpatient clinic encounters are reviewed on a daily basis for completion and works directly with clinical staff, as needed, to prevent open encounters for more than 24 hours. He/she will review all patient movements on a daily basis to assure that movements are documented correctly.

Incumbent must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital. This position provides medical administrative support to several outpatient clinics and is an integral member of the outpatient clinic team to effectively carry out day-to-day administrative operations of the clinic.

The Advanced Medical Support Assistant must demonstrate technical competency in the use of the Vista, Vet Link, Insurance Buffer Capture (ICB) and CPRS systems. The Advanced Medical Support Assistant (AMSA) is responsible for providing specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Work involves specialized administrative judgment and the flexible using a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

The Advanced MSA develops and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.)

Other assignments of the Advanced Medical Support Assistant, include, but are not limited to: processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

Work Schedule: Monday - Friday 8:00am - 4:30pm

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Telework: Ad-Hoc only

Virtual: This is not a virtual position.

Functional Statement #: 58603F

Permanent Change of Station (PCS): Not Authorized