Customer Service Representative/Account Manager

Job Description

Job Description

Customer Service Representative/Account Manager

Fastener Dimensions, Inc.

Pennsauken, NJ

• $75k - $90k - based on experience and qualifications
• Full Time – 9:00 AM to 5:30 PM
• 6 Paid Holidays
• PTO, 401K, Sick Time
• Medical, Dental, Vision & Life Insurance, Short/long-term Disability

Fastener Dimensions Inc. (FDI) is a family-owned, high-strength fastener manufacturer, with more than 35 years of experience supplying customers within the Aerospace & Defense industries.

We have been growing at an aggressive pace and are looking to grow our team! Our Sales group is currently seeking a Customer Service Representative to join us at our headquarters in Pennsauken. The primary responsibilities for this position include managing customer accounts, entering customer orders, participating in manufacturing planning meetings as needed, and acting as the liaison between Sales and Operations to ensure timely product fulfillment.

The success of Fastener Dimensions is determined by our success in operating as a unified team. Every job is essential to fulfilling our mission to the people who trust and respect us. This individual will have a strong work ethic and an understanding of the importance of correct data input and how it affects the manufacturing operation. Our ability to supply our customers with world-class products and service is our competitive advantage, and the individual filling this position must reflect the values and culture of our business.

• This position reports to the Director of Sales
• Room for upward growth

Education, Experience, Skills & Abilities:

• Bachelor’s Degree in Business Administration, Finance, or applicable field.
• 3+ Years of Customer Service experience.
• 2+ years of progressive experience in a related Manufacturing environment.
• Action and detail oriented.
• Strong verbal and non-verbal communication skills.
• Experience with Microsoft Office Suite and preferably Sage, Syteline, Visual, NetSuite, or Oracle ERP systems.
• Must be a person of passion and integrity who has the drive to excel and deliver exceptional results.
• Ability to work well under pressure.

Manufacturer with more than 35 years of experience in the Aerospace supply chain.
Our facility in Pennsauken is set up to manufacture AN, MS, NAS and OEM bolts to print.

Company Description

Manufacturer with more than 35 years of experience in the Aerospace supply chain.\nOur facility in Pennsauken is set up to manufacture AN, MS, NAS and OEM bolts to print.