It Support Specialist

IT Support SpecialistDescriptionThe IT Support team plays a critical role in delivering exceptional technology experiences to employees and executive leadership. This team provides white-glove support to corporate executives, resolves complex escalated technical issues, supports walk-up requests, manages audio-visual and conferencing technologies, and partners on strategic IT initiatives and technology projects that enhance the employee experience.The IT Support Specialist provides advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives.Key ResponsibilitiesProvide Tier 2 support for escalated incidents requiring advanced technical troubleshooting and root cause analysis across desktop, application, network, and Microsoft 365 environments.Independently diagnose and resolve complex technical issues, leveraging elevated administrative access when required to deliver end-to-end issue resolution.Serve as an escalation point for Tier 1 support analysts, providing guidance, knowledge transfer, and technical expertise on challenging incidents.Administer and support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint Online, licensing, and user account management.Support identity and access management (IAM) processes, including user provisioning and deprovisioning, role-based access assignments, group management, single sign-on (SSO), multifactor authentication (MFA), and access troubleshooting using Okta, Microsoft Entra ID (Azure AD), Active Directory, or similar IAM platforms.Administer and troubleshoot Active Directory, user permissions, authentication issues, group policies, and Windows operating system-related incidents.Manage the endpoint lifecycle, including device provisioning, deployment, configuration management, software distribution, compliance enforcement, and troubleshooting utilizing Microsoft Intune, Windows Autopilot, and JAMF.Support enterprise hardware and software deployments while maintaining standardized configuration baselines and security requirements.Own communication and coordination for incidents within scope, ensuring timely stakeholder updates and issue resolution.Participate in root cause analysis activities for recurring incidents and contribute to continuous service improvement initiatives.Contribute to the development and maintenance of knowledge base articles, support documentation, and operational procedures.Collaborate with IT teams to ensure consistent support standards, processes, and customer experience across regions.Preferred QualificationsExperience supporting and administering Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Okta, Intune, JAMF, and Windows operating systems.Strong understanding of identity lifecycle management, endpoint management, and enterprise support operations.Experience working within ITIL-based service management environments.Ability to troubleshoot complex technical issues independently and drive issues to full resolution with minimal supervision.Experience with enterprise device deployment, modern endpoint management, and security/compliance best practices.Required SkillsHelp Desk SupportTechnical TroubleshootingActive DirectoryMicrosoft 365 / Office 365Desktop SupportHardware SupportWindows 10/11Customer ServiceAdditional QualificationsExperience leading small projects or process improvement initiatives.Certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, JAMF, or ITIL v4 are a plus.Experience utilizing automation or scripting tools.Experience LevelIntermediate LevelWhat the Role is Looking ForThis position is seeking someone with strong Tier 2 desktop/support experience who can troubleshoot complex Microsoft 365, Active Directory, Azure AD/Entra ID, Okta, Intune, and endpoint management issues. The ideal candidate has experience with IAM processes (MFA, SSO, provisioning/deprovisioning), device deployment and management, Windows administration, customer-facing support, and serving as an escalation resource for junior technicians. Strong communication skills, ownership of incidents, documentation, and process improvement experience are also highly valued.Job Type & LocationThis is a Contract position based out of Chicago, IL.Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Chicago,IL.Application DeadlineThis position is anticipated to close on Oct 16, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006328820Profession: Helpdesk/Desktop