Site Reliability Engineer

Strategic Staffing Solutions provided pay range This range is provided by Strategic Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $60.00/hr - $63.00/hr Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) for a W2 contract opportunity with one of our largest clients! Candidates should be willing to work on our W2 ONLY, NO C2C Role Type W2 only Duration 12 months Locations Charlotte, NC | Irving, TX | Columbus, OH | Chandler, AZ Time Zone Preference EST strongly preferred Experience Level Mid–Senior (5–6+ years minimum) Schedule Onsite/Hybrid Position Overview We are seeking a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) to support our Contact Center Technology ecosystem. This role requires a strong operational mindset, ownership mentality, and deep experience supporting contact center platforms in public cloud and SaaS environments. This is not a developer role, but candidates must be comfortable writing scripts, automating tasks, and improving operational efficiency. Personality and collaboration skills are critical; we are looking for someone who is approachable, adaptable, and easy to work with. Required Qualifications 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through work or consulting experience, training, military experience, education. Key Responsibilities Provide infrastructure and reliability support for Contact Center platforms , including: NICE Nexidia (Call Analytics) , WFM (Workforce Management) , CDM systems Own system reliability, monitoring, incident response, and problem resolution Participate in on-call rotations , shift-based support, and after-hours initiatives as required Perform root cause analysis and drive preventative solutions Improve operational efficiency through scripting, automation, and process optimization Support multiple applications across a diverse technology stack Work closely with cross-functional teams to support SaaS and cloud-based platforms Required Skills 5–6+ years of experience in NSRE, SRE, Infrastructure Engineering, or Systems Operations Strong contact center–related experience (required) Hands‑on experience with NICE platforms (Nexidia required) Experience supporting public cloud–based or SaaS products Solid background in general systems operations, primarily Windows‑based environments Experience working in shift‑based operational support models and on‑call rotations Strong troubleshooting, analytical, and task ownership skills Preferred / Nice-to-Have Skills Experience with Apache Tomcat and Java‑based technologies Strong automation mindset aligned with SRE best practices Familiarity with modern observability and monitoring tools, including: Splunk (centralized logging), AppDynamics , ThousandEyes (via AppDynamics), BigPanda for alert consolidation and intelligent insights Standard 8-hour workday, with an additional 4-hour availability buffer to support on-call initiatives Participation in on-call rotation is required Ability to pick up work across shifts and support business-critical systems. Beware of scams. S3 never asks for money during its onboarding process. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr