Guest Service Supervisor

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Paradise Bay Resort is looking for an exceptional individual to lead the Guest Service Team at our waterfront boutique resort in Kaneohe. We are looking for someone with hotel experience (Minimum 2 years Supervisor/Management experience) who is upbeat and personable with Aloha Spirit. You would manage the key areas of front desk operations, guest service, reservations, inventory management, property and guest room appearance, and sales. You must have excellent communication and organizational skills with guests and fellow team members.JOB TITLE: Guest Service Supervisor SUMMARY: The Guest Service Supervisor serves as the lead ‘face of the resort' and emanates Ho'okipa by representing the resort throughout all stages of the guest's stay. Must be an excellent communicator with all departments and immediately resolve guest issues to create the best guest experience. Equally important is to be sales driven to upsell rooms, managing inventory, resort and outside activities to maximize resort revenue. Responsible for supervising all GSAs and lead by example.

ESSENTIAL JOB FUNCTIONS:-Review daily front office work and activity reports generated by night audit.-Resolve guest problems quickly (within 24 hours), efficiently and courteously.-Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance and maintain close observation of daily house count. Inventory allocation. Direct and coordinate activities of the front desk, reservations, guest services, housekeeping and maintenance departments-Train, cross-train, and retrain all personnel. Recruiting & hiring, discipline.-Additional duties assigned by management

PREFERRED QUALIFICATIONS1-3 years of front desk or guest service experience, preferably in a supervisory roleFamiliarity with property management systems (PMS),Strong communication and problem-solving skills

High School Diploma or GED (required), Associate or Bachelor's degree in hospitality management, business, or a related field (preferred)

Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.

OUR BOUTIQUE: Paradise Bay Resort is an intimate "village" like hotel and resort community overlooking breathtaking Kaneohe Bay and framed by the majestic Ko'olau Mountains. The resort captures the essence of magnificent Hawaiian beauty and enhances the natural surroundings. We provide a destination for people from all over the world to enjoy and experience Oahu's Tropical Windward Coast, in a respectful and environmentally conscious way. Come to a very special place where you feel you belong and where our attentive staff will show you the meaning of Aloha and warm hospitality. Experience one of the last remaining examples of True Hawaii where you will leave informed, rejuvenated and inspired.

OUR VALUES?Ho'okipa - The value of warm hospitality. We will delight our guests by providing personalized service excellency and sharing our spirit of Aloha. We will provide a sense of belonging and be your home away from home.?Lokahi - The value of teamwork. Our greatest asset, and the key to our success, is our people. Satisfying our guests depends on the collaboration and cooperative efforts of our whole team, and respecting each others contribution and importance is necessary.People who work together achieve more.?Pono - The value of integrity, rightness and balance. We succeed when decisions are based on clear understanding of and belief in what we stand for, who we are and what we do.?Malama - The value of stewardship. An ecologically mindful place integrating the built environment with a unique natural setting. Inspired and informed by the history, practices, and topography of the area. We offer our guests unique cultural and educational opportunities, and a deliberate engagement with local partners on projects that protect, preserve, and enhance local culture and ecology.?Kuleana - The value of responsibility. From Kama'aina to visitors, Paradise Bay Resort will show Aloha to all. Our programs and partnerships present a number of opportunities to benefit the environment, culture, animals and people of Oahu. Inspiring cooperation, education, and responsibility.''Additional Compensation:

• Bonuses based on performance

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Job Type: Full-time

Pay: $54,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Ability to Commute:

• Kaneohe, HI (Required)

Ability to Relocate:

• Kaneohe, HI: Relocate before starting work (Required)

Work Location: In person