Product Manager

Job Title: Product Manager
Length: 6-10 months

Location: While this role is primarily remote, the client prefers candidates near satellite offices. Candidates may be called into their local office for ID Verification at any time during the project. Candidates must attend an in-person interview or pick up their laptop at one of the client's offices: San Francisco, Arlington, VA, Denver, CO, Chicago, Boston, NYC, Houston, Miami, Los Angeles, Seattle, Dallas, Minneapolis, Minn, Atlanta, GA, Birmingham, MI or Irvine, CA
 
Role Specific Experience & Responsibilities:

Experience with payments and payment products is critical.

Partner with business stakeholders to shape the vision, roadmap, and investment strategy, identifying and prioritizing new opportunities to expand the capability across Mobile App and Web member experiences.
Lead discovery, requirements, and execution for expanding product beyond its current reimbursement workflows into additional claim submission, document intake, and member self-service experiences. This also will involve knowing payment workflows.
Define product requirements, API integrations, AI/OCR capabilities, data needs, and platform enhancements required to successfully launch and scale product experiences across web and mobile channels.
Establish and monitor KPIs including adoption, completion rates, accuracy, member effort reduction, and satisfaction to ensure product delivers measurable value and business impact.
Partner closely with Engineering, AI Engineering, Design, Analytics, Operations, and Line of Business stakeholders to deliver scalable, compliant, and high-quality AI-powered member experiences.