Event Senior Technical Lead, Audio Visual - Gaylord Texan

Sr. Technical Lead

Position Overview: The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.

Key Job Responsibilities:

• Equipment Operation
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.
• Training/Staff Development
• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
• Event Supervision
• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.
• Equipment Maintenance
• Assists team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Job Qualifications:

• Bachelor's Degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver's license is required for team members in positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Competencies:

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates For

Physical Requirements:

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting: 2-3 Hours

Standing: 4-5 Hours

Walking: 4-5 Hours

Stooping: 2-3 Hours

Crawling: 2-3 Hours

Kneeling: 2-3 Hours

Bending: 2-3 Hours

Reaching (above your head): 2-3 Hours

Climbing: 0-1 Hours

Grasping: 4-5 Hours

Lifting Requirements:

0 - 15 lbs*: Continuously

16 - 50 lbs*: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Carrying Requirements:

0 - 15 lbs*: Continuously

16 - 50 lbs*: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Never

Auditory/Visual Requirements:

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements:

0 - 15 lbs*: Continuously

16 - 50 lbs*: Frequently

51 - 100 lbs*: Frequently

Over 100 lbs: Occasionally

Work Environment:

Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.