Front Desk Associate

Front Desk Associate

We are looking for qualified and talented individuals to join our team!

Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming guests upon arrival - and wishing them well upon departure. The Front Desk Associate will be responsible to demonstrate initiative, take ownership of challenges and have excellent guest resolution skills. This individual will also play a key role in promoting the Wyndham Rewards Program, while providing recognition and benefits to all current members.

The most suitable Front Desk Associate will need to have a flexible schedule with availability to work holidays and weekends. This individual will also possess previous hands-on customer service experience specifically within a high guest contact environment (hotel, resort, or country club preferred).

Requirements

POSITION PURPOSE: Attend to guests' needs, including, but not limited to, registration, checkout and cashiering.

Qualification Standards

Education: High school or equivalent education required.

Experience: Must have more than two years of hotel experience. Create a delightful and inviting guest experience by greeting and welcoming guests upon arrival. Register guests using company software while verifying reservation, address, and credit information. Promote the Wyndham Rewards Program and provide recognition and benefits to all present members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Issue keys to guests and control entrance of safety deposit boxes.

Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with the Hawthorn Suites rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.