Hotel Front Desk

ANR Group | Hospitality Management

Front Desk Agent

Do you want to enjoy coming to work and being empowered in your job. If so, Hampton Inn in Gulf Shores is currently hiring front desk positions.

The Front Desk Agent serves as our guests' first point of contact and manages all aspects of the guests accommodations. The responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' concerns in a timely and professional manner
Work with our housekeeping and maintenance staff to ensure all rooms are clean, maintained and fully-furnished to accommodate guests' needs
Confirm reservations and arrange personalized services for VIP customers and event attendees
Maintain updated records of bookings and payments

Skills

Customer service
Excellent communication and organizational skills

This Job Is Ideal For Someone Who Is:

Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Autonomous/Independent -- enjoys working with little direction
High stress tolerance -- thrives in a high-pressure environment

Job Type: Full Time

Schedule:

8 hour shifts
AM and PM availability (Typical Start Times are 7 AM and 3 PM)
Weekend availability

Apply

Vacancy posted 4 days ago

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