Clinical Director of Chronic Care Management (CCM) Ohio

Clinical Lead CCM Manager (Chronic Care Management / Principal Care Management) Ohio Clinical Lead - CCM Manager (Chronic Care Management / Principal Care Management) Title : CCM Manager (Chronic Care Management / Principal Care Management) Location : Ohio Schedule : Full time Salary : $75,000 - $85,000/ year Job Description: The Company is a fast-growing healthcare company with a mission to serve a vulnerable,underserved post-acute care facility population across the country. This role offers theopportunity to get involved in meaningful projects and initiatives across the business,with significant opportunity for career advancement as the company continues its year-over-year growth. As a CCM Manager, you will be responsible for overseeing the daily operations and performance of VenVisor Health's Chronic Care Management (CCM) and Principal CareManagement (PCM) programs. Reporting to senior leadership, this role will lead a teamof clinical coordinators, ensure compliance with CMS guidelines, and drive operationalexcellence across workflows, productivity, and quality. The ideal candidate is a strongpeople leader with experience in healthcare operations, performance management, andprocess improvement within care management programs. Key Responsibilities Program Leadership & Daily Operations Oversee daily operational performance of CCM/PCM programs, ensuring adherence to CMS requirements and organizational standards Monitor and verify team attendance daily (via EMPEON and in-person checks) Serve as the primary point of contact for coordinator questions, workload issues, and operational escalations Implement and optimize workflows; drive continuous improvement in collaboration with Clinical Directors and Operations leadership Attend and present in required meetings or ensure appropriate coverage Staff Oversight, Support & Performance Management Supervise, coach, and provide day-to-day direction to CCM/PCM clinical coordinators Deliver targeted coaching and support for low-performing team members Track productivity, accuracy, and compliance metrics; manage KPIs and performance improvement plans Execute progressive discipline in partnership with HR and leadership Foster a positive, engaged, and accountable team culture to support retention Onboarding, Training & Competency Conduct interviews and lead onboarding and orientation for new hires, including a structured 30-90 day training period Train staff on CMS documentation and billing requirements, coding standards, care plan development, and internal systems (ROPHE, EMSOW, eMARS) Develop and maintain SOPs, job aids, and training materials Assess new hire readiness, ensuring competency in documentation, time management, and caseload ownership Facilitate bi-weekly All-Pods Education sessions Quality Assurance & Chart Oversight Perform routine chart reviews, audits, and documentation checks to ensure CMS compliance and internal quality standards Provide corrective feedback, retraining, and follow-up coaching based on findings Identify trends and systemic issues to improve overall program quality and reduce rework Support charting and documentation corrections during high-volume periods Administrative & Systems Management Approve or deny PTO requests and resolve payroll discrepancies or missed punches Manage employee system access across required platforms (ROPHE, EMSOW, eMARS) Maintain and report monthly retention data, including hires, terminations, and attrition Lead daily team huddles to align on priorities, goals, and performance expectations Conduct weekly 1:1 check-ins and coaching sessions Partner cross-functionally with BHI/CoCM, Population Health, Quality Assurance, and Operations teams Requirements Bachelor’s degree required; healthcare-related field preferred 3+ years of experience in healthcare operations, care management, or clinical program leadership Prior experience managing teams in CCM, PCM, or population health programs preferred Strong understanding of CMS guidelines, documentation, and billing practices Proven ability to manage performance, analyze data, and drive operational improvements Excellent communication, leadership, and organizational skills Experience with EMRs and systems such as ROPHE, EMSOW, or eMARS preferred Highly organized with strong attention to detail and ability to manage multiple priorities Health Vision 401k Company Sponsored Life Insurance Short and Long term Disability Paid Time Off EEO/AAP Statement: VenVisor Health is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. VenVisor Health is an Equal Employment Opportunity and affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

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Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in VenVisor Health's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr VenVisor Health