Operations Associate (Remote)

Operations AssociateThe Operations Associate will be a core structure of our Operations Team. The role requires strong organizational skills, creative problem solving, and extraordinary time management skills. Luminary Travel is a fast paced environment with lots of daily changes that require adaptability. It is very important to have the ability to manage stressful situations and execute detailed tasks in a calm and controlled manner. The Operations Associate is the key to making sure that our trips are planned/executed meticulously and go off without a hitch. We are looking for someone who enjoys travel planning and is able to view trips from both the Clients eyes and the Travel Planners point of view to make decisions that are always best for our clients.RequirementsBachelor's DegreeMinimum of two (2) years of work experienceExceptional organizational skills with the ability to multitaskExceptional listening skills with the ability to quickly identify issues and proactively solve problemsTech-savvy and comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone appsDependable and flexible with work scheduleProven ability to work independently with minimal supervision in a fast-paced environmentA passionate approach to customer service, positive attitude, and strong work ethicProfessional verbal, and written communication skills using appropriate grammar, terminology, tone, cadence, and pronunciationMust be able to work various shifts including irregular shifts, holidays, and weekendsMust own smartphoneBe able to pass a criminal and employment background checkPreferred SkillsMulti-lingualHigh level of cultural awarenessKnowledge of or experience in the Travel IndustryExperience working in a remote environmentKnowledge of Salesforce and Axus softwaresInitial ResponsibilitiesAccurately book reservations and ensure all service details are collected on behalf of the clientsAssist with the planning and finalization of client travel itinerariesResearch hotel rates and room options as part of the trip planning processCross check and reconfirm client itineraries with vendors and partners to ensure accuracy prior to trip start dateInput/update and ensure accuracy of Client Itineraries information entered into Axus (Itinerary Software)Input/update and ensure accuracy of information entered into SalesforceAnswer busy incoming phone calls, emails, and text messages in a professional and timely mannerCoordinate details of new and existing service reservationsUpdate reservations with changes and additions as neededAssess what service details are missing and reach out to the Client Service Manager to collect as neededManage and prioritize a lengthy queue of daily/weekly tasks within Salesforce's task listSend daily reminders of upcoming services via email and text to clients and conciergeExhibit utmost confidentiality with clients and client informationAccept and accurately process credit card payments and invoices for services renderedProvide excellent customer service to clientsOther adhoc travel planning projectsCompensation & Perks:Competitive SalaryGenerous Healthcare Benefits for US-based employees401K Offering for US-based employeesAnnual Team RetreatOngoing opportunities for professional developmentDiscounted Hotel Rates and Complimentary nights when available on World TravelThe chance to be part of a growing, driven company with room for advancement!