Service Desk Technician I

EEO Statement Lendistry is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law. If you need assistance or accommodation due to a disability, you may contact us at View email address on click.appcast.io. Location & Work Requirements This position is based onsite at our Los Angeles, CA office. Candidates must be able to work in-office as part of the role’s regular schedule. Job Summary The Service Desk Technician will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, with some travel possible. Responsibilities Manages ticket queues and ensures tickets are addressed and closed within the required SLA. Troubleshoots complex and escalated issues within the required SLA. Maintains relevant knowledge necessary to perform at peak levels. Ensures security protocols are followed and enforced. Develops and updates procedural documentation and knowledgebase articles in support of service desk and end users. Troubleshoots and resolves operational issues. Troubleshoots and repairs hardware and software issues. Maintains and understands Microsoft 365, Okta, and VMWare Horizon View. Understands mobile device management. Performs other duties as assigned to support the efficient and effective operation of the department and help make Lendistry the best place to work. Qualifications Microsoft Certified Systems Engineer designation preferred. 2+ years of IT support experience in a helpdesk environment. Excellent oral communication skills. Proficiency with Windows 10 and MAC Operating systems, with 2+ years of level 2‑3 Desktop Support experience with Windows 7, Windows 10, MS Office, and remote support applications. Experience working with Apple and Android mobile devices. Ability to create users, groups and manage user and group permissions within Active Directory. Dedicated to earning customer trust and satisfaction. Familiar with working from a service request system. Follow up with customers to ensure any problems are resolved. Ability to diagnose and resolve basic computer technical issues. Strong analytical ability with active listening skills. Willingness to adapt to changing business needs and deadlines, including extended work hours. Exhibit a professional, business‑like appearance and demeanor. Compensation US base salary range for this full‑time position is $29.04–$32.45 per hour. Salary is determined by role, level, and location; individual pay within the range is based on skills, experience, and state of residence. Physical Requirements This stationary position requires frequent sitting (≈95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. It may also require occasional standing, lifting, carrying up to 20lbs, walking, kneeling, bending, stooping, twisting, pulling, pushing, and reaching above the shoulder. Employees must be physically able to perform the essential functions of the position. #J-18808-Ljbffr