Customer Solutions Representative

BNBuilders Job Opportunity

Consistently recognized as a best workplace, and for our commitment to safety, sustainability, and community partnerships, BNBuilders hires the very best in the construction industry and strives to create an environment that encourages innovation, responsibility, and client satisfaction. If you are looking to be a part of an open, supportive team and receive exciting challenges that promote personal and professional growth, look no further than BNBuilders!

Job Summary

The Customer Solutions Rep is responsible for the timely and effective communication to our job sites through a professional attitude at all times. This position is considered the Company's front line of contact with the customer, whose purpose is to understand customer equipment/material needs and place orders.

Salary Range

$28.00 - $34.00 hourly, $58,240.00 - $70,720.00 annually (SoCal range)

Pay is based on a number of factors including market location.

Benefits

• Group medical, vision and dental insurance including choice of two benefit plans a PPO plan and a high deductible / Health Saving Account Plan with company contribution to HSA.
• Company-paid Short- & Long-Term Disability plans, group Life Insurance, and AD&D plans
• Flexible Spending Account (FSA) plans (for health care and dependent care)
• Vacation accrued on a weekly basis at a full-time annualized equivalent rate of 15 days (3 work weeks) per year.
• Sick Leave accrued at 1 hour of sick leave for every 30 hours worked with a carryover of 80 hours
• 10 paid Holidays each year
• Paid Parental Leave
• Annual Discretionary Bonus based on company profitability and your manager's assessment of your performance.
• A 401(k) savings plan under which BNB matches the first three percent of your deferral with a 100% match and the next two percent with a 50% match for a total matching contribution of 4% of your pay. You are immediately 100% vested in all contributions (including BNB match). We provide both traditional (Pre-Tax) and Roth (post tax) contribution options in our 401(k) plan.
• We're also proud to be an employee-owned company. This means you get an ownership stake in BNB through a benefit called an Employee Stock Ownership Plan (ESOP). It's 100% company funded and is invested in BNBuilders stock. You can participate in this long-term plan after you complete 1 year of service (with at least 1,000 hours).

Job Responsibilities

• Create a positive, customer focused experience for all job sites.
• Cover the Order Desk by reviewing incoming orders and accurately creating rental and sales contracts.
• Maintains strong communication with customers in the event of backorders, providing timely updates and setting clear expectations.
• Offer approved suggestions and substitutions when available and proactively contact customers to present effective solutions.
• Work closely with the warehouse and purchasing teams to ensure backordered items are placed on order, provide accurate ETAs for job sites, and remain in communication until the entire order is fulfilled.
• Review potential add-on opportunities that may support field needs and enhance the overall order.
• Collaborate directly with warehouse team members to establish and manage daily and weekly delivery schedules.
• Drive and lead job kickoff calls for projects under $5 million, ensuring alignment on scope, timelines, and order requirements.
• Partner with project teams to coach and support them on job sites or via Teams on order placement, best practices, and proper PO submission and receiving procedures.
• Conduct job walks with the Warehouse Manager, gather feedback on operational challenges, and take ownership of implementing process improvements.
• Provide coverage and support for other regions as needed.

Qualifications

• Technical school certificate or 3+ years of relevant work experience.
• Great working knowledge of tools and equipment used in the construction industry.
• Working knowledge of building materials, and consumables.
• Demonstrate a self-starter attitude and strong self-motivation; take initiative to seek out answers independently when information is not readily available.
• Able to work with very minimal supervision.
• Tech savvy and the ability to coach others.
• Ability to work as a team member.
• Proficient in Microsoft applications Outlook, Word, Excel.
• Valid driver's license and acceptable driving record based upon company policy.
• Strong communication skills electronically, by phone and in-person.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to occasionally reach above shoulder level; bend at waist level and below waist level; must be able to climb ladders and all types of equipment at loading and delivery sites; must be able to spend 70% of the day standing and walking on surfaces such as bare ground, mud, gravel, concrete, wood and metal; must be able to lift up to 50 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BNB believes in collaboration, team-building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at the job site. The noise level is the work environment and job site can be loud. This position is performed in outside weather conditions.

Our Commitment to Inclusion

BNBuilders is committed to fostering, cultivating, and preserving an inclusive culture centered on our individual uniqueness. Our people are the most valuable asset we have. We are working towards making lasting changes to have a workplace where everyone feels safe and has a sense of belonging.

Note: BNBuilders retains the discretion to add to or change the duties of this position at any time.

Note: BNBuilders participates in E-Verify and will provide the federal government with Form I-9 information. For more information, please visit