Client Support Coordinator

Client Support Coordinator – JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This position offers an exciting opportunity to make a significant contribution to JLL's ongoing success in the Healthcare market by providing comprehensive support, training, and account management. Reporting to the Director of Client Support & Training, you will serve as a trusted partner to clients, helping them maximize the value of their technology investments while contributing to JLL's commitment to excellence in client service.

What your day-to-day will look like:

• Provide first-line support and troubleshooting for more than 10 complex enterprise solutions, including thorough analysis of data to resolve client issues effectively.
• Perform data fixes within SQL databases as needed, ensuring data integrity, stability, and optimal system performance.
• Handle comprehensive user management, including processing new and renewal access requests and establishing proper access levels within specific solutions.
• Act as Project Manager to implement enterprise solutions by collaborating with clients to identify specific needs, configuration requirements, and project timelines.
• Serve as Trainer to provide training sessions upon project completion as well as on-demand training for existing clients to enhance their solution utilization.
• Proactively reach out quarterly to assigned clients as their Account Manager to touch base, address issues, escalate concerns when necessary, and follow through to resolution.
• Utilize active listening skills to identify opportunities to expand client use of existing solutions and develop interest in solutions not yet implemented.
• Communicate effectively within the team and with cross-functional teams to ensure timely resolution of issues and deliver a positive client experience.
• Share client feedback about solutions to support continuous improvement of the client experience and enhancement of solution capabilities

Required Qualifications:

• Ability to take initiative and act independently with minimal supervision in a client-facing environment.
• Strong analytical, organizational, and coordination skills to manage multiple priorities effectively.
• Detail-oriented approach with strong verbal and written communication skills.
• Business standard English proficiency (written and spoken).
• Proficiency with MS Office suite, especially Outlook, Excel, and PowerPoint.
• Strong presentation skills for client training and demonstration sessions.
• Agile work style with the ability to adapt as business requirements evolve.

Preferred Qualifications:

• Experience with SQL database management and data analysis.
• Previous experience in a client support, account management, or project coordination role.
• Background working in the Healthcare industry or supporting Healthcare facilities.
• Experience with enterprise software solutions and technology platforms.
• Demonstrated ability to work effectively in a fast-paced environment with competing priorities.
• Willingness and ability to travel occasionally to client sites, including out-of-town travel.
• Project management or training certification or demonstrated experience in these areas.

Location: Remote, US only

Work Shift: 8:00am to 5:00pm CST

Salary: $65,000 per year

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

70,000.00 – 70,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay