Inside Sales Operations Specialist - IoT

Inside Sales Operations Specialist

The Inside Sales Operations Specialist supports the Sales Team and the overall sales growth efforts in the IoT segment. This role requires tight interaction with sales, marketing, operations, product management and factory teams. The role is responsible for supporting pipeline processes and pipeline hygiene as well as ensuring operational excellence in order fulfillment. The Inside Sales Operations Specialist will manage the IoT lead process, qualify potential customers, engage proactively and work with Sales and Product Marketing on a professional customer experience.

Responsibilities and Duties

Builds and maintains strong Sales Team, partner & end user account relationships which includes understanding needs, resolving customer issues, identifying sales opportunities, providing product feature knowledge, as well as understanding the marketplace and competition.

Supports Regional Sales reps in designated territory with pipeline management and hygiene as well as additional business relevant processes.

Joins joint customer calls with Sales Managers on selected accounts to learn ins and outs of these customers to support and engage with them directly in the future.

Participates in weekly Sales Team calls to surface issues and align on activities and objectives. Sources new sales opportunities through inbound & outbound lead qualification and works with Sales & Product Marketing for further engagement, nurture and development.

Identify and develop new and existing marketing opportunities through mail, research, cold calling and trade show leads. Converts 12+ leads to active opportunities with $250,000+ total potential. Reviews and manages returns by engaging with customers and internal teams Continuous training on Sales, Account, Product related topics. Inhouse through 1:1 trainings, tutorials and videos or through external training as necessary and approved by manager.

Supports Regional Sales team in sales discovery calls with partners and end users to enhance customer experience.

Occasional travel with Field Sales staff, trade shows and sales meetings possible.

Qualifications and Requirements

2+ years of sales, sales development, and/or customer service experience is preferred.

Establishes and maintains effective relationships with customers/partners and gains their trust and respect.

Ability to multi-task, prioritize and manage time effectively in a dynamic, fast-paced environment.

Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

Solid knowledge of Industry, products and applications

High attention to detail

Willingness to learn, grow, and be coached.

Excellent verbal and written communications skills

Familiar with Microsoft Office product suite (Word, PowerPoint, Excel, Outlook, etc.)