Technical Support

Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.

• Monitors and supports the information technology and systems infrastructures.

• Conducts moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.

• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.

• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.

• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.

• Administers, runs tests on, and maintains operating system and related software.

• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.

• Performs root cause analysis, diagnostics, and monitoring on various production systems.

• Identifies opportunities for process improvements and works with team members to implement efficiencies.

• Effectively creates and maintains relevant systems documentation and user guides.

• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.

• Conducts cost analysis of newly designed platforms and technologies.

• Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.

• Reviews the problem management register and identifies actions.

• Applies scripting methodologies to automate related tasks.

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.

• 4-6 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

• Applies standard methodology, techniques, procedures and criteria.

• Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.

• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.

• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

• Exceptional customer service skills.

• Experience with cloud infrastructure, digital workspace and storage technology.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$59,300 - 79,931

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.