Citi Security and Investigative Services (CSIS) Senior Investigator- AVP

Citi Security and Investigative Services (CSIS) Senior Investigator- AVP

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi Security and Investigative Services (CSIS) is a global function within Citi whose mission is to protect the employees, assets, information, integrity, and reputation of Citi and its clients. CSIS accomplishes this by offering industry-leading professional security services, fraud prevention, and independent investigations to all of Citi's businesses and regions globally, and by partnering with our internal business colleagues, law enforcement agencies, and the industry externally.

Within a role in Citi's Security & Investigative Services function, you will have the opportunity to work alongside a diverse group of individuals whose collective mission is to protect the employees, assets, information, integrity, and reputation of Citi and its clients. You'll make connections with fellow colleagues across the globe whose backgrounds and experience come from a wide variety of disciplines providing an opportunity to learn from the best in the industry. Our people - and the values, skills and experience they bring to CSIS and Citi - remain our most valuable asset and the key to our success. We are committed to rewarding our people and fostering a culture that attracts, develops, manages and retains top tier talent through training and development. We empower our team with the ability to identify and drive necessary change.

A role in our investigations function means you will have the opportunity to work with a group of individuals whose collective mission is to investigate wrongdoing against our firm. We conduct professional and independent investigations in order to identify fraud, recover lost or stolen assets, identify underlying control failures and root causes, enforce the policies of the firm, identify network security incidents and cyber events, and to cause and/or support prosecutions and civil litigation, if appropriate. You'll make connections with fellow colleagues that share your diverse background and experiences. On our team, we relish unique individuals, collaborative teams and inclusive leaders, because they are the engines of new ideas. With operations around the world and staff from a variety of disciplines, you will benefit from working alongside and learning from the best and the brightest in the Security industry.

As an Investigator, you will be responsible for the coordination and investigation of high level fraud matters and/or network security incidents. You will draw on a broad range of investigative skills that exist amongst the team and work with business, product, process subject matter experts (SMEs) and functions in order to arrive at the most complete and accurate findings. This role will utilize your sophisticated expertise in investigative interviewing, fraud identification, loss prevention, network security, cyber enabled fraud, to identify fraud activities, schemes, trends and organized rings that create a risk to our firm, its employees, shareholders, systems, assets and clients. One guarantee is that no two days will be the same. Challenges will present themselves daily. The question is, are you up to the challenge?

Job Description

• Investigate wire fraud matters and business email compromises (BEC's)
• Initiate wire recall notifications with peer financial institutions and prepare associated documentation such as Letters of Indemnification (LOI's)
• Manage and work investigative cases referred from internal and external sources utilizing technology and tools
• Provide timely investigative results
• Provide quick, accurate and formulated case decisions and/or conclusions that will reduce losses, protect our customers and safeguard the integrity of our products and reputation
• Gather, research and analyze facts relevant to an investigative case and draw conclusions on said facts
• Ensure proper adherence to investigative standards, case aging protocols and report writing
• Interact with law enforcement and other outside entities regarding loss recovery to include court ordered restitution
• Brief others on an ongoing investigations/investigative projects
• Familiarity with cryptocurrency or digital currency platforms and the fraud risks associated with digital asset transactions.
• Demonstrated experience conducting banking investigations, with specific expertise in wire transfer fraud schemes and financial crime methodologies.
• Familiarity with AI tools and a willingness to actively integrate them into day-to-day investigative workflows to improve efficiency and case outcomes.

Qualifications

Education and Experience Required

• Bachelor's degree (US only)
• Ability to conduct investigative interviews and recording techniques that tie the facts and evidence together
• Experience investigating case(s) that have impact to the firm
• Understanding of forensic and eDiscovery processes and procedures to include the collection, examination, and analysis of data while preserving integrity and maintaining a strict chain of custody
• Experience representing/testifying in criminal and civil court matters
• Demonstrated report writing that would present the case and evidences gathered in a cohesive and comprehensive manner
• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Education and Experience Preferred

• Graduate degree (US only)
• 5-7 years of relevant experience
• Knowledge of financial products, frauds and trends
• Previous US Intelligence, military, law enforcement, law firm or government service background
• Experience working in an in-house investigations team
• Professional certifications (CPA, CAMS, CFE and CFF)
• 2nd Language skills
• Proficiency in Microsoft Office products - Word, Excel, Outlook, PowerPoint, & SharePoint for compiling written reports and spreadsheets on an investigation
• Experience representing/testifying in criminal and civil court matters

Knowledge and Skills Required

• Excellent communication needed for marketing case work and obtaining cooperation of other parties
• Good report writing skills to accurately articulate the circumstances and events of the investigation
• Good analytical skills needed to assess evidence, identify relationships and develop leads in an investigation
• An ability to multi-task, demonstrated attention to detail with ability to manage caseload and produce accurate, concise analytical reports
• Solid judgment and decision making skills
• Ability to present data, information or findings

Knowledge and Skills Preferred

• Expresses ideas or facts in a clear, concise and open manner
• Actively listens and proactively shares knowledge
• Handles conflict effectively, by overcoming differences of opinion and finding common ground
• Evaluates data and courses of action to reach logical, pragmatic decisions
• Takes an unbiased, rational approach with calculated risks
• Applies innovation and creativity to problem-solving
• Open to change and flexible in a fast paced environment
• Performance is consistent, even under pressure
• Always pursues continuous improvements
• Effectively adapts own approach to suit changing circumstances or requirements.
• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first
• Develops and implements sustainable strategies on how to perform their role, with an eye on improvement based on changes needed or refinement of approach
• 2nd language skills

Other Requirements

• Flexibility to work on call off hours/weekends during critical project phases, if necessary.