App Support Business Analyst, Expert

Requisition ID # 172285 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland; San Ramon

Department Overview

IT supports Pacific Gas & Electric’s True North Strategy by improving service quality, increasing capabilities through the development of additional functionality, implementing new technology, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. 

The Application Support Team is part of the IT Organization and serves as a centralized organization responsible for the support of 300+ applications across PG&E’s IT landscape. Key organization responsibilities include application support and technical development where the team is an extension of the Product and Enterprise Solutions Team. 

Position Summary

The Data & Analytics team in the IT Application Support department is seeking an Expert IT Business Systems Analyst (BA) with extensive experience in Business Intelligence and Data Warehouse delivery. The Expert IT Business Systems Analyst (BA) ensures delivery of vendor services, which meet or exceed client expectations. The BA is an integral strategic partner and will work closely with vendor resources and internal PG&E stakeholders to deliver technology solutions for Data & Analytics. BA should have a deep understanding of business intelligence and data warehousing, should ensure user adoption of Enterprise Data & Analytics platforms and technologies and adherence to governance processes.  

This position is hybrid, working from your remote office and your assigned work location based on approximately once per week, or more, based on business needs or company requirements. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader.

Job Responsibilities

Client Support and Consulting: 

• Provide expert consultation for business and IT stakeholders.

• Anticipate client concerns and questions, and provide proactive, timely and professional client-focused communications.

• Provide timely and professional responses to client inquiries or escalate as appropriate. 

• Work with service delivery leads to conduct periodic reviews of all service levels 

• Ability to effectively build cross-discipline relationships with internal and external stakeholders 

• Analysis of current process and recommendations for process improvements

• Review design and technical specification documents for alignment with business solutions. 

• Comply with SOX and other standard process requirements. 

Application Support Leadership

• Ability to effectively ensure delivery of vendor services (operations, maintenance and testing) which meet or exceed client requirements 

• Implement, maintain and report on metrics and measures (contractual and other) to ensure clear visibility into the performance of the IT solutions 

• Maintain understanding of provider capabilities 

• Work with providers to define standard processes and tools for all services 

• Review providers’ suggestions for services changes/improvements 

• Establish performance benchmarking for application portfolio by line of business 

• Maintain Provider performance report and updates SEO and PG&E leadership, as required 

• Work with service delivery leads to conduct periodic reviews of all service levels 

Project Delivery 

• Serves as key technical resource within the area of specialization. 

• Act as a key contributor to the business cases for complex IT projects and initiatives. 

• Identify, propose and influence IT solutions to complex business problems; negotiate requirements and deliver deliveries with multiple business clients. 

• Evaluate and document alternatives that will provide the most effective solutions to complex business problems. 

• Exercises independent judgment and discretion in matters of significance with broad scope and high complexity. 

Other 

• Demonstrates expertise within Data & Analytics space 

• Support Service Delivery Leads to managing demands of various lines of business

• Work with Service Management office to ensure missed service levels result in appropriate service credits 

• Possesses proven skills across the development, testing and project management lifecycles 

• Demonstrates an understanding of regulatory compliance, disaster recovery and business continuity within the assigned area of focus (Data & Analytics) 

• Ensures adoption of service delivery platform and governance processes across the organization 

• Partner with all levels of leadership across BT and I&O to ensure successful delivery of vendor services 

Qualifications

Minimum:

• Bachelors Degree in Computer Science or job-related discipline or equivalent experience
• Job-related experience, 7 years

Desired:

Working knowledge of relational databases, data warehouse architecture, and data marts.

• Experience with Teradata, Oracle Databases, Snowflake
• Sound knowledge and experience with ETL tools: Informatica
• Experience with Business Intelligence and Reporting tools: Tableau, SAS Enterprise Guide, Power BI
• Exposure to backend testing including automation and performance testing.Experience with one or more programming languages such as ABAP for ETL, PL/SQL, Java, Python
• Strong understanding of Software Development Life Cycle methodologies such as Waterfall, RUP, Agile etc.
• Knowledge of Gas and Electric Utilities

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity,specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be between the minimum and midpoint listed below. The final decision will be made on a case-by-case basis related to the factors above.  This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Bay Area Min: $128,000.00

Bay Area Mid: $173,000.00

Bay Area Max: $218,000.00