Automotive Service Advisor

Benefits Competitive salary Flexible schedule Opportunity for advancement Competitive Compensation Great Work Environment Career Advancement Opportunities Company/Position Overview We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Auto Repair Service Writer / Service Advisor to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment. Responsibilities Deliver superior customer service as the first point of contact for service customers Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs Provide exceptional customer service that delivers repeat business Accurately document customer concerns and vehicle symptoms Create, manage, and update repair orders Communicate vehicle diagnostics and repair needs clearly to technicians Explain recommended repairs and maintenance services to customers Upsell necessary and recommended repairs and preventative maintenance ethically Provide timely status updates throughout the repair process Coordinate with technicians, vendors, and customers to ensure smooth workflow Schedule, confirm, and follow up on service appointments Maintain a professional appearance, positive attitude, and high energy level Multitask efficiently in a fast-paced automotive repair environment Qualifications Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician Strong automotive repair knowledge and technical understanding Excellent communication, sales, and customer service skills Proven service sales ability Proven ability to maintain 5‑star customer satisfaction ratings Experience working with repair shop management software Comfortable using computers, texting, and digital communication tools Ability to work effectively in a team‑oriented, process‑driven environment Familiarity with diagnostic and testing equipment High school diploma or equivalent Energetic, positive team player, and reliable #J-18808-Ljbffr