Service Manager / Service Leader Opportunity - GMC of Vacaville

Job Description

Job Description

GMC of Vacaville – Vacaville, CA
Full-Time | Automotive Dealership | Fixed Operations

GMC of Vacaville is looking for a strong Service Manager or a top-performing Service Advisor who is ready to take the next step into leadership .

This is a great opportunity for someone who knows how to run a service drive, control repair orders, communicate with customers, and lead by example. You do not need to be a long-time Service Manager to be considered. If you are a high-performing Service Advisor, Assistant Service Manager, Dispatcher, or fixed operations professional who is ready for more responsibility, we want to talk to you.

We are looking for someone who wants to grow, build a strong team culture, improve customer satisfaction, and help take the service department to the next level.

Pay Range: $72,000 – $300,000 per year

Compensation includes base pay plus performance-based incentives. Actual compensation will depend on experience, qualifications, department performance, and individual performance.

Top performers can expect the opportunity to earn up to $300,000 per year.

The ideal candidate is someone who:

Has strong dealership service advisor experience.

Understands repair order flow, customer communication, dispatch, warranty, and technician production.

Is organized, process-driven, and strong with follow-up.

Can lead advisors and technicians in a professional and respectful way.

Knows how to improve CSI/NPS through better communication and accountability.

Wants to grow into a stronger fixed operations leader.

Can help create a positive team culture based on process, accountability, and customer service.

Oversee daily service department operations, including advisors, technicians, dispatch, repair order flow, and customer communication.

Coach and support service advisors to improve appointments, follow-up, customer updates, closing ratios, and repair order quality.

Help improve CSI/NPS by ensuring customers receive timely updates, accurate expectations, and one clear point of contact.

Monitor open repair orders, technician productivity, comeback repairs, warranty compliance, and repair order documentation.

Work closely with the Parts Department to improve parts ordering, receiving, returns, check-out/check-in, and old-part handling.

Maintain clear processes for shop tools, customer communication, warranty procedures, repair order notes, and internal workflow.

Review department performance, including labor sales, gross profit, efficiency, productivity, customer retention, and customer satisfaction.

Help grow the service department to the next level through leadership, communication, accountability, teamwork, and consistent processes.

Strong dealership Service Advisor experience required.

Service Manager, Assistant Service Manager, Dispatcher, or fixed operations leadership experience preferred, but not required.

Strong communication, organization, and problem-solving skills.

Ability to coach employees and hold the team accountable in a professional manner.

Knowledge of repair orders, dispatch, warranty, customer pay, internal work, parts flow, and service department operations.

General Motors dealership experience is a plus, but not required.

Valid driver’s license and ability to meet company driving standards.

This is not just another service job. This is an opportunity to step into leadership, grow your career, and help take the service department to the next level.

If you are a strong Service Advisor who feels ready for more responsibility, this is your chance to prove yourself and move into a leadership role with real earning potential.

Competitive compensation plan.

Medical, dental, and vision benefits available.

Paid time off.

Employee vehicle purchase programs.

Growth opportunity within the dealership group.

Supportive leadership team.

Opportunity to help improve and grow the service department.

Ability to work in a dealership service environment, including standing, walking, and moving throughout the service drive and shop areas.

Ability to use a computer, phone, and dealership management systems as part of daily work.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

GMC of Vacaville is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

GMC of Vacaville complies with California’s Fair Chance Act and will consider qualified applicants with criminal histories in a manner consistent with applicable law.

Please submit your resume and a brief summary of your dealership service experience.

Top-performing Service Advisors who are ready to move up are strongly encouraged to apply.

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