Customer Service Representative

About the Role:

The Customer Service Representative plays a critical role in ensuring customer satisfaction and loyalty within a fast-paced manufacturing environment. This is a full-time, Monday-Friday, in-office position , requiring consistent on-site presence to support daily operations and cross-functional collaboration.

In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and processing orders with accuracy and efficiency. You will provide timely and reliable support related to customer accounts, products, and order status. By fostering strong customer relationships and demonstrating a commitment to service excellence, you will directly contribute to customer retention and overall business success.

Minimum Qualifications:

• High school diploma or equivalent
• Proven experience in a customer service role, preferably in a fast-paced environment

Preferred Qualifications:

• At least three (3) years of experience in a manufacturing environment
• Experience with customer relationship management (CRM) systems

Responsibilities:

• Respond to customer inquiries via phone and email in a timely, professional manner
• Process customer orders and maintain customer accounts with a high level of accuracy
• Resolve customer issues and complaints effectively, ensuring positive outcomes
• Maintain working knowledge of products and services to provide accurate information
• Partner with internal departments (e.g., operations, sales, and logistics) to meet customer needs and improve service delivery

Skills:

• Strong verbal and written communication skills to effectively interact with customers and internal teams
• Problem-solving and conflict resolution skills to address customer concerns efficiently
• High attention to detail for order processing and account management
• Positive, customer-focused attitude that enhances the overall customer experience
• Ability to manage multiple tasks in a fast-paced environment
• Familiarity with CRM systems (preferred) to track interactions and improve service delivery