Security Officer

Security Supervisor

Under direction from the Director of Campus Safety and Security, provide security for the Milwaukee Art Museum by implementing security policies and procedures related to the protection of art, the security of museum facilities, and the safety and protection of staff and visitors.

Educational/Experience Requirements:

• High School graduate, Associates Degree preferred.
• 1-year minimum, 3 years preferred experience in protective, safety, and/or security work.
• Demonstrated customer service skills. Enthusiastically welcome, assist, and interact with museum visitors.
• Ability to stand for extensive periods of time.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information.
• Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations.
• Experience monitoring various types of alarm systems, CCTV and/or card access systems.
• Ability to exercise excellent judgment by carrying out established policies and procedures for security and safety of people, artwork and Museum facilities in a complete, consistent and timely manner.
• Flexibility, adaptability, and ability to change in a dynamically moving event-driven environment.
• Must have the ability to remain calm in stressful situations and help resolve customer complaints.
• Ability to adhere to Museum policies and support management decisions in a positive, professional manner.
• Ability to work overtime, varying shifts, weekends and holidays as required.
• Proficiency in the use of Microsoft software, i.e. Word, Excel, Outlook.
• Ability to successfully complete department required training within 6 months of employment and maintain proficiency throughout employment. This includes but is not limited to; CPR/AED for Adult/Child and Basic First Aid Certification, Communication Center, Report Writing, Transportation Security Administration (TSA), Emergency Management required courses.
• Ability to investigate and file appropriate written documentation of findings.
• Ability to learn and proficiently operate all department software, physical and technical applications and emergency response equipment.

License or Certification Requirements:

• Successfully complete all phases of Museum's Field Training Program.
• Successfully obtain CVRS (Certified Visitor Relations Specialist) certification within first 90 days of employment.
• Currently hold or successfully complete First Aid/CPR/AED certification.

Duties and Responsibilities:

• Proactively and routinely patrols the main museum campus. Provides security to Milwaukee Art Museum and the Milwaukee County War Memorial, to observe, report, and document activities/incidents/violations of law.
• Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and physical plants. Regulate and control traffic through galleries, public spaces, as well as vehicular traffic on Art Museum Drive and the underground garage. Ensure the smooth operation of special events, previews and receptions. Observe artwork for change of any kind; report problems to supervisor immediately.
• Provide professional, polite and courteous services to guests and clients while helping to ensure their safety and enjoyment while visiting the museum.
• Enthusiastically welcome and interact with visitors to our campus. Tactfully inform visitors of rules, regulations, and proper conduct while in the museum; correct or report problems as appropriate. Cooperate with various internal departments to learn and convey Museum information to enhance visitor's experience.
• Maintain knowledge of current policies, procedures and security system operations in order to correctly implement actions for protection of artwork, security of facilities, and the safety and protection of Museum staff and visitors.
• Decisively respond to assigned calls for service, alarms, emergent situations and critical incidents. Determine appropriate action and remedy the situation in accordance with established training/standards.
• Enhance campus safety by expressing ownership of our property and its image: monitor and report lighting and building maintenance issues; remove litter; identify and/or remove vandalism.
• Upon assignment, lead and/or provide support for investigative matters. Apply specialized skills and training in managing incidents. File incident reports.
• Act as a first responder to all fire and life safety related incidents. Administer first aid and life support (e.g., AED and CPR) to victims. Ensure affected areas are secure pending the arrival of emergency services and control access until relieved.
• Participate in special event security and other unique assignments as directed.
• Perform several community service functions including, but not limited to, (a) serve as an informational and public service resource for visitors, (b) ensure facilities are accessed and secured at appropriate times (c) conduct inspections and submit reports regarding risk and safety hazards, damage to facilities and museum cultural artifacts.
• As assigned, monitor Department's communication and surveillance center. Answer all incoming calls for service and emergencies in a prompt and professional manner and dispatch staff as required. Coordinate radio communications between center and field-based units. Actively monitor technical security systems including access controls, intrusion, fire/life safety and surveillance. Contact outside emergency service agencies as needed. Complete communication and activity logs.
• Properly maintain department issued equipment and uniforms.
• Perform other duties as assigned.

Physical Requirements:

Incumbent must be able to effectively operate position-specific safety and security equipment. Incumbent must be able to lift and drag various weights, including an adult person; routinely walk distances, bend, climb stairs, run, and possess strength to restrain and/or bring others under physical control. Occasionally, position may require individual to respond to critical incidents necessitating a higher level of physical exertion and rigor.