Community Manager, Onsite

Community Manager, Onsite

We are seeking an enthusiastic, energetic, out-of-the-box thinker — nothing less will do!

Hickory Greens Community Association, a beautiful Del Webb active adult community located in scenic Columbia Station, Ohio, is looking for a dynamic, enthusiastic, customer- and staff-focused Community Manager to join our team and play a key role in shaping this growing community.

Our stunning residential community offers an exceptional lifestyle, featuring a state-of-the-art clubhouse, natural green spaces, walking trails, sports courts, a pool, fitness center and classes, along with a vibrant calendar of social activities, clubs, and organizations. This is more than a management role — it's an opportunity to lead and energize an incredible activity hub for Hickory Greens residents.

We're seeking someone who is highly organized, fun, innovative, and ready to think beyond the ordinary. This role is both challenging and rewarding, ideal for a leader who thrives on building community, inspiring others, and setting high expectations for excellence in both service and lifestyle experience.

If you're ready to create something truly special and elevate what it means to call Hickory Greens home, we want you on our team.

Are you ready to be extraordinary? We can't wait to meet you!

Position Summary:

Primarily responsible for providing community management and effective customer service to designated community and homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. During initial development of the community, cultivate a culture of homeowner connectivity through the planning of social events, activities, gatherings and educational opportunities.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM's management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds, and implements timely solutions accordingly.
• Identify, coordinate and market all community events, programs and services.
• Solicit input and involvement from residents to stimulate awareness and participation.
• Oversee the New Resident Orientation as applicable.
• Work with local businesses to create partnerships for sponsorship opportunities
• Update website and send out Eblasts for optimum community communication.
• Performs other related duties as directed.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an Active Adult HOA Community.
• Effective and dynamic public speaking skills.
• Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Qualifications

Behaviors

Preferred

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic:

Shows intense and eager enjoyment and interest

Leader:

Inspires teammates to follow them

Motivations

Preferred

Self-Starter:

Inspired to perform without outside help

Entrepreneurial Spirit:

Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years:

Full time, paid, professional experience in management, preferably as a Community Manager role with a strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. HR and/or personnel management experience. Valid Driver's License.

Preferred

3 years:

Professional experience as an Onsite Community Manager. Experience with facilities management such as a Community Center building, resort-style pool & spa and fitness center. Experience coordinating and promoting recreational activities and programs, volunteer programs and/or fund-raising events. Experience in fitness/wellness programming.

Licenses & Certifications

Preferred

PCAM

AMS

CAAM

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.