Senior Manager, Workforce Optimization

Role Description

We are currently seeking a strategic, data-driven Director of Workforce Optimization to lead forecasting, capacity planning, and workforce strategy across our growing telehealth operations. This role is ideal for an experienced leader who thrives at the intersection of analytics, operations, and healthcare delivery, and is passionate about building scalable workforce solutions in a fast-paced environment.

• Lead workforce strategy, including long-term capacity planning, forecasting, and staffing models across clinical teams.
• Develop and refine forecasting methodologies using historical data, business trends, and predictive analytics.
• Design and optimize scheduling frameworks to ensure appropriate coverage, access, and utilization.
• Partner with executive leadership to align workforce strategy with company growth, product expansion, and client needs.
• Define, track, and improve key KPIs such as utilization, productivity, and cost efficiency.
• Drive adoption of modern workforce optimization tooling and automation to improve efficiency, scalability, and planning accuracy.
• Collaborate cross-functionally with Clinical Operations, Licensing & Credentialing, Operations, HR, Recruiting, and Product/Technology teams.
• Support hiring and onboarding strategies by aligning workforce plans with recruiting pipelines and ramp timelines.
• Build and mentor a high-performing workforce optimization team, establishing best practices and operational rigor.
• Lead strategic initiatives and special projects to support business growth and operational excellence.

Qualifications

• 7–10+ years of experience in workforce management, operations, analytics, or related fields.
• 3–5+ years of leadership experience managing and developing teams.
• Deep expertise in forecasting, capacity planning, and scheduling in complex, high-volume environments.
• Experience in healthcare, telehealth, contact centers, or similarly complex service operations.
• Strong analytical skills with experience using data to drive strategic decisions.
• Experience with workforce management tools (e.g., NICE, Verint, Aspect) and data visualization platforms (e.g., Tableau, Looker, Power BI).
• Experience leveraging modern tooling, automation, or advanced analytics to enhance workforce management outcomes.
• Ability to operate both strategically and hands-on in a fast-paced, evolving environment.
• Strong cross-functional collaboration and stakeholder management skills.
• Excellent oral and written communication skills required.
• Detail-oriented with strong organizational and problem-solving abilities.
• Experience in a high-growth or startup environment is preferred.
• Familiarity with healthcare regulations and compliance considerations is a plus.
• MBA or advanced degree is a plus.

Benefits

• Medical, Dental, and Vision (with company contribution)
• Paid Time Off
• 401k

Company Description

SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and Fortune 100 companies like Amazon, AmerisourceBergen, and Abbott. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. We’ve raised over $60 million in funding from top tier investors including Lux Capital, Pelion Ventures and AB Health Ventures.