Front Desk Attendant

Job Description

Job Description

Position Summary:

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the front of house area. 

The front desk attendant will serve as our guests’ first point of contact and start their visit off on a positive note by providing guests with prompt, efficient, courteous service. Will ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of our guests. 

Responsibilities:

• Greeting, welcoming, and directing guests with Spirit 
• Show Excellence by maintaining a positive attitude, remaining focused on customer needs. 
• Manage the scheduling of bowling lanes and equipment. 
• Educate guests on lane availability, pricing, and any ongoing promotions. 
• Respect. Assist guests in selecting appropriate equipment, such as shoes. 
• Process lane reservations, walk-in requests, and lane assignments 
• Handle cash and electronic payments 
• Answer customer inquiries via phone, email, or in-person 
• Maintain a clean and organized desk area 
• Manage equipment cleaning and organization (i.e., shoes) 
• Removes chipped and cracked bowling balls from racks as needed.
• Removes bowling balls from ball return and returns to ball racks.   
• Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures
• Promote an atmosphere of teamwork by assisting co-workers. 
• Use Courage to communicates customer concerns and complaints to manager on duty. 
• Other duties as assigned. 

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• Previous customer service experience. 
• Excellence in interpersonal and communication skills 
• Familiar with cash handling and point-of-sales systems. 
• Spirit. Flexibility to work varying shifts, including evenings, weekends, and holidays. 
• Excellent time management and the ability to prioritize tasks.

401k Information:

You will be eligible to begin contributing to a 401(k) on the first of the month following your first 90 days of service and if you meet the minimum hours criteria. The minimum criteria for employee eligibility are 1) employees must be 21 years of age or older and 2) must work 250 hours in 90 days or an average of 1,000 hours in one year. Triple Shift Entertainment will match qualified 401(k) contributions as follows: $1 for $1 for the first 3% and $0.50 for $1 on the next 2% on what employee contributes to their 401(k) and you are considered fully vested immediately.

Pay Range: $11.20- $14/hour

Benefits:

Please copy and paste the links below into your browser to view information on benefits offered to eligible employees-

Employee Premiums link - Benefit Premiums
Benefits Guide 2026 link - Benefits Guide 2026