Help Desk Technician
Chesapeake Containment
Entry-Level Help Desk Technician
Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!
In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.
Responsibilities for Help Desk Technician
- Respond to user inquiries by phone, email, chat, or in person
- Troubleshoot common hardware and software problems
- Maintain hardware inventory and ensure documentation is up-to-date
- Reset passwords and maintain user accounts (as applicable)
- Research solutions to complex issues and escalate unresolved issues to senior technicians
- Document procedures and solutions using internal systems
- Provide clear and concise instructions to guide users through problem-solving steps
- Maintain a positive and professional demeanor at all times
Qualifications for Help Desk Technician
- Fluent in both English and Spanish is a plus
- Excellent communication and interpersonal skills
- Strong customer service skills with a focus on user satisfaction
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- A working knowledge of computer hardware and software is a plus
- Ability to work independently and as part of a team
- Willingness and ability to obtain CompTIA A+ Certification within a year
- Ability to learn quickly and adapt to new technologies
Benefits for Help Desk Technician
- Competitive salary and benefits package
- Opportunity to learn and grow in a fast-paced environment
- Gain valuable experience in the IT field
- Be part of a supportive and collaborative team
- Health, dental and vision insurance available
- 401k with employer match
- Paid Time Off
We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!
Please submit your resume and cover letter to View email address on click.appcast.io.
PIbfadc04ad32f-26289-41048111
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Help Desk Technician in Concord, NC vacancy
$20 - $22 per hour
...this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Help Desk Technician (Hybrid) Kannapolis, NC, US 4 days ago Requisition ID: 2343 Salary Range: $20.00 To $22.00 Annually Department: Information...SuggestedHourly payRemote workMonday to FridayAdvantage Surveillance
Kannapolis, NC1 day ago- ...able to hear and talk to communicate with customers Must be able to push/pull/ lift at least 45 lbs. individually and 50 lbs. with the help of a team member Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions....SuggestedFull time
DNP Imagingcomm America Corporation
Concord, NC2 days ago - ...IT Support Technician The IT Support Technician will be responsible for providing technical... ...network-related issues. This role will help maintain and support the organization's IT... ...communications devices Monitor Service Desk for tickets assigned to the queue and...SuggestedWork at officeLocal area
Ferretti Search
Kannapolis, NC1 day ago - ...enable individuals with disabilities to perform essential functions. The position requires the individual to spend extensive time at a desk working with programs and computer equipment including a variety of photographic and photographic-related equipment in an office...SuggestedFlexible hoursAfternoon shift
DNP Imagingcomm America Corporation
Concord, NC4 days ago - ...Both Overview Information Systems Technicians, Cryptologic Technician Networks, and... ...investigate and track adversary activity, and help protect Navy networks and critical... ...operations and watch floors; mix of help desk and user support, network and systems administration...SuggestedApprenticeshipWorldwideShift work
US Navy
Kannapolis, NC4 days ago - ...Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks – one day you...Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Kannapolis, NC4 days ago $84.6k - $103.39k
...production, and/or customer service in a private, public, government or military environment. Additional qualifications that could help you succeed even further in this role include: APICS (American Production and Inventory Control Society) CPIM certification is preferred...Full timeH1bWork at officeRelocation packageFlexible hours3M
Concord, NC2 days ago- ...Description We are seeking Individual Support Specialist/Direct Support Specialist to join our team! You will be responsible for helping individual with intellectual disabilities navigate services while in their home or in the community. Hiring in Charlotte, Concord,...
FAMILY ADVOCATE LLC
Concord, NC29 days ago $55k - $90k
The Business Data Analyst II role has a national salary range of $55,000 - $90,000. For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000. DHL Supply Chain offers multiple...Supply Chain Services
China Grove, NC23 hours ago- ...Senior Mechanic/Technician WMH is seeking a Senior Mechanic/Technician to join our elite team. As a Senior Mechanic/Technician, you’ll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance...
wmhsolutions
Concord, NC2 days ago - ...Overview Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery Department: Service Employment Type: Full Time Location: BR11- CONCORD, NC Reporting To: Craig Carrigan Description WMH is seeking a Senior Mechanic/Technician to join our elite team. As a...Full timeWork at officeFlexible hours
WMH Solutions
Concord, NC4 days ago $18 per hour
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete...Work at officeLocal areaVisa sponsorshipSpectrum
Kannapolis, NC4 days ago$28 - $33 per hour
...Field Service Mechanic A As a Field Service Mechanic A, you are a master technician and will assume a leadership role in product knowledge and standards of quality within the branch. You will serve as a go-to resource for utilizing your mechanical expertise to ensure...Hourly payLocal areaHerc Holdings
Concord, NC4 days ago- Job Title High School Diploma or GED required. Certificates in Industrial Maintenance/Mechatronics, electrical or mechanical trade or related area and an associate degree in a related area preferred. Six (6) year's experience, four (4) of those in FedEx Industrial...Work at office
FedEx
Concord, NC2 days ago $22 - $24 per hour
...Properties- Where Growth and Opportunity Await! Now hiring Service Technicians! We are seeking a Service Technician with a "Whatever It... ...and applicable laws. As the Service Technician , you will help to: Be responsible for trouble-shooting service issues including...Hourly payFull timeWork at officeImmediate startMonday to FridayMorgan Properties
Concord, NC2 days ago- ...Field Service Technician Location: Concord, NC, US, 28146 Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and...Price workFull timeTemporary workLocal areaWorldwideVisa sponsorshipFlexible hoursDay shift
Crown Equipment
Concord, NC4 days ago - ...Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery Seize the Opportunity: As a Senior Technician, you're not just... ...mechanics. Be a Leader – Set the gold standard in service, helping newer technicians refine their skills and elevate their...Price workWork at officeWork from homeDay shift
WMH Corporation
Concord, NC23 hours ago $65k
...ICIMS Posted Min Pay Rate USD $65,000.00/Yr. Posted Max Pay Rate USD $174,960.00/Yr. ID 2026-20504 Category Body Technician Position Type Regular Full-Time Location : Postal Code 28027 Location : Address 725 Derita Road Remote No...Minimum wageFull timeApprenticeshipLocal areaRemote workCrash Champions
Concord, NC1 day ago- ...Automotive Service Technician / Mechanic Subaru Concord is looking for experienced Subaru technicians and Subaru Master technicians to help our shop grow and become more efficient and effective. While technicians are largely an independent role, we want people who enjoy...Part timeLocal areaImmediate startRelocation packageFlexible hours
- ...Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery Seize the Opportunity: As a Senior Technician, you're not just... ...mechanics. Be a Leader Set the gold standard in service, helping newer technicians refine their skills and elevate their careers...Price workWork at officeWork from homeDay shift
$26 per hour
...$1,000 bonus for experienced, certified Registered Behavior Technicians. Immediate part-time positions available working onsite in centers... ...Maintain a safe and respectful environment for clients and staff Help the child develop essential life skills such as motor skills,...Hourly payPart timeWork at officeLocal areaImmediate startMonday to FridayWeekend workAfternoon shiftABS Kids
Concord, NC1 day ago$14.73 - $22.04 per hour
...packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only... ...what we need. Position Summary The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key...Daily paidFull timeTemporary workPart timeLocal areaFlexible hours- ...Diesel Service Technician / Mechanic Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing... ...services. We believe in fostering an environment that helps employees realize their full potential a place where you can grow...Temporary workFlexible hours
- Freight/Receiving | Home Depot Position Purpose: Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and...
Home Depot
Kannapolis, NC2 days ago - Weinstein Properties is seeking a Part-Time Leasing Consultant for Bexley Village at Concord Mills. In this role, you will guide prospective residents through their leasing journey while also building relationships with the current residents and the team. With flexible...Part timeFlexible hours
Weinstein Properties
Concord, NC3 days ago - ...handling core returns, checking in and putting up stock orders, etc. May occasionally assist customers, serve as a cashier, and/or help with merchandising tasks, when business dictates. (i.e.: phones, sales and service) All other duties as assigned. Skills/...Local areaImmediate startFlexible hours
O'Reilly Auto Parts
Concord, NC23 hours ago - ...Hilbish Ford Automotive Service Technician Hilbish Ford is seeking a highly skilled, "A" Level Automotive Service Technician to join our top-performing service team. This role is reserved for an experienced professional who consistently delivers precision diagnostics...
Capital Chevrolet
Kannapolis, NC1 day ago - ...Mobile Service Technician BEST is GROWING! We have exciting new opportunities that have been opened up in our Fleet Maintenance Department! We are now hiring for a Mobile Service Technician! The main responsibility in this role will be traveling to customer sites...Immediate startShift workNight shift
- ...Experienced Automotive Service Technician Modern Hyundai/Genesis of Concord has an immediate opening for an Experienced Automotive Service Technician. Come join the team of talented service and repair professionals at our dealership in Concord. Technician Specific...ApprenticeshipImmediate startRelocation packageFlexible hours
MAN
Concord, NC1 day ago - Jobtailor in Concord, NC seeks an experienced Cardiovascular Technologist to support invasive procedures under physician supervision. Required: high school diploma and an accredited Cardiovascular/Cardiopulmonary technology program, plus ARRT certification and RCIS/RCES...
Jobtailor
Concord, NC1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Technician. Be the first to apply!
Related searches