Field Service Technician

Field Service TechnicianJoin Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.Position SummaryA regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles. This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing. With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region.Position ResponsibilitiesUnderstand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repairRepresent Orange EV in the utmost professional mannerUtilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needsAccurately record all service activity in the service record-keeping systemCommunicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenarioWork with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timingEvaluate conversion vehicle candidates and prepare a thorough report on the conditionSupport Customer Technicians and Third-Party Service Providers with ancillary repairsProvide a secure remote location for tools, parts, and other necessary itemsDeliver Operator and Maintenance training in addition to sales and business development supportTravel as required for initial training and to ensure service team goals and customer needs are met.Position QualificationsHigh School Diploma; related technical degree preferredTravel as required for initial training and to ensure Service Team goals and customer needs are met1 or more years' experience in the automotive or electrical industriesIntermediate to Advance level experience with MS Office Suite, including Excel, Word, and TEAMS.Knowledge of principles and processes for providing superior customer serviceAnalytical approach to problem solvingAbility to routinely lift up to 50 lbs at waist level and occasionally up to 75- 100 lbsAbility to squat, sit, lie under, or climb on the vehicle routinely.Ability to handle many functions at one time and adjust to rapidly changing priorities and schedulesAbility to set and prioritize goals and achieve them according to a scheduleAbility to execute and follow through on instructions given by the supervisorAbility to articulate clearly when writing, including composition, spelling, and punctuation.Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment.EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity