Team Lead Part Time

Company CircusTrix dba Sky Zone Part‑Time Team Lead – Onsite About the Company At SkyZone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. Role Overview Team Lead is a hands‑on, early‑leadership role built for high‑potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. Minimum Department: Operations; Reports to: General Manager. Travel: N/A; FLSA: Non‑Exempt. Responsibilities Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on‑floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team. Drive membership and program sales, engage guests, identify opportunities, and promote park offerings. Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement. Enforce all safety policies and complete incident reports when necessary. Ensure opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift. Rotational Leadership Development Sales & Service Lead : Drive front desk performance and membership sales while delivering service excellence; coach team members to maximize conversions and deliver consistent guest satisfaction. Parties & Events Lead : Oversee execution of birthday parties, group events, and corporate outings, managing scheduling, staffing, and upsell opportunities for all party and event programs. F & B & Facilities Lead : Manage inventory and ordering of all café items; ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines; oversee maintenance of equipment, attractions, and cleanliness across the park; lead facilities projects to elevate the guest experience. Part‑time Flex Lead : Available primarily on weekends to drive service and engagement, rotating as needed to cover breaks and time off for other Leads. Qualifications At least 18 years of age or older. Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including point‑of‑sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed. Availability to work evenings, weekends, and holidays. Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility. #J-18808-Ljbffr